ResponsibilitiesRelated is seeking a dynamic General Manager to lead operations at The Strathmore, one of Upper East Side's premier luxury residential properties. This is a high-impact opportunity for a strategic operator and people-first leader who thrives at the intersection of hospitality, financial management, construction oversight, and resident experience.
Property Details: The Strathmore | Related
Key Responsibilities include:
Leadership & Team Management- Hire, train, and mentor on-site staff, including leasing agents, administrative personnel, and maintenance teams.
- Foster a collaborative and high-performing team environment that emphasizes accountability and professional growth.
- Conduct regular performance evaluations and provide coaching to ensure staff success.
Financial Oversight- Prepare and manage property budgets, ensuring alignment with financial goals.
- Analyze and report on monthly financial performance, including variance analysis and corrective actions as needed.
- Oversee capital expenditure projects, tracking progress and maintaining fiscal responsibility.
Property Operations & Maintenance- Ensure the seamless operation of all aspects of the property, including leasing, maintenance, and security.
- Conduct regular inspections of the property, addressing maintenance issues proactively and ensuring compliance with safety regulations.
- Supervise vendor relationships and negotiate service contracts to maintain the highest standards of quality and efficiency.
Resident Relations & Retention- Develop and implement initiatives to enhance the resident experience and increase retention rates.
- Resolve resident complaints and service requests in a timely and professional manner, ensuring high levels of satisfaction.
- Oversee lease renewals, pricing strategies, and marketing initiatives to optimize occupancy.
Compliance & Risk Management- Ensure compliance with all federal, state, and local regulations, including Fair Housing laws and other housing-related statutes.
- Maintain accurate records and reports, including certifications, inspections, and incident documentation.
- Work closely with legal and compliance teams to address any regulatory or tenant-related issues.
Special Projects & Strategic Initiatives- Lead or participate in special projects to improve operational efficiency, customer experience, or property performance.
- Actively contribute to company-wide initiatives, including employee engagement, sustainability, and innovation efforts.
Compensation: $130,000 - $135,0000 annually + Annual Discretionary Bonus
Benefits:
- Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
- Paid Time Off & holidays
- 401(K)
- Tuition reimbursement
- Robust modern fertility program
- Incentive bonus program
- Commuter benefits
- Employee Assistance Program & more!
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Qualifications- Bachelor's degree from four-year College or University; or equivalent combination of education and experience
- 5 -7 years of knowledge of property management compliance practice and procedures related to Class A properties and/or hospitality experience
- 5 or more years of experience with HOA, Board of Director (CONDO)
- Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing
- Minimum of five (5) years' experience managing a team of people
- Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position
- Ability to successfully resolve resident issues as demonstrated by work experience
- Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience
- Position will require some overtime including possible evenings and weekends during lease up. Hours will be mostly set but there is a reasonable expectation of flexibility of schedule
Overview 
