About the Role: Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands HL Bowman in Braintree, MA. In this role, you'll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business.
Key Responsibilities:- Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives.
- Ownership of the local P&L and managing overall financial performance of the brand.
- Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
- Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
- Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
- Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
- Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
- Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
- Ensure compliance with all relevant regulations, industry standards, and safety protocols.
Qualifications:- 5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
- Knowledge of the home service industry and related regulatory requirements.
- Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
- Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
- Strong financial management skills, including budgeting and financial analysis.
- Demonstrated ability to make sound decisions under pressure and navigate complex situations.
- Proficiency in using technology and software systems to drive operational efficiencies.
5 Big Things - What Success Looks Like - Daily Operational Excellence: Your location runs with discipline. Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.
- Consistent Financial Results: Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are identified early and corrected.
- Strong Leaders and Technicians: Leaders and technicians are onboarded well and held accountable. Expectations are clear. Coaching and development happen consistently.
- Reliable Customer Experience: Customers receive consistent, high-quality service. Issues are addressed quickly.
- Owner Mentality Leadership:You act with urgency and integrity. You solve problems at the local level. You make decisions in the best interest of the business and the customer.
Preferred Qualifications:- Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
- Knowledge of ServiceTitan is a plus
Interpersonal Qualifications:- Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
