We are currently seeking a General Manager (GM) to join our Office Property Management team. Our team's priorities are: • Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better business • Support the exponential growth of our business by providing people integration and synergy • Develop our people for bigger and better roles • Supporting ambitions beyond the workplace • Applying new technology and data to drive change What this job involves Managing industry changing properties As the General Manager, you will function as the primary strategic business leader of the property with responsibility for all aspects of the operation, construction oversight including tenant and guest satisfaction with a focus on hospitality, team management and financial performance. The successful applicant will be working within two Class A trophy properties located in NYC, one located downtown and the other in mid-town. Applicant must bring a high level of sophistication within the commercial management platform and must have experience in providing a high level of service to tenants and visitors in their previous roles. Previous skills in designing and deploying a concierge level of service with a focus on hospitality and customer satisfaction is desirable. Executes the business plan designed to maximize property tenant satisfaction and profitability. Ability to be highly flexible in a constantly changing operating environment including how the work is completed as well as communication with tenants, guests, vendors, and internal stakeholders. Command respect because of your own personal/professional behaviours, exceptional personal presence. Ability to motivate the team to deliver consistent results despite challenging operating environment. Build strong rapport with the Client/Owner through proactive and on-going communication; keep Owner informed of initiatives, projects, and tenant experiences. Provide Owner with analysis of property performance, incorporating tenant, financial and employee business data. You are responsible for all aspects of client and tenant satisfaction. As the lead professional, you will also be responsible for preparing budgets and financial reports, managing Tl and/or capital improvement projects, and developing your staff. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. Creating strategic and collaborative solutions You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment. As a General Manager, you will contribute to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication. Embracing the human side of business You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention. To apply you need to be: • Bachelor's degree preferred and advanced degree a plus • Minimum of ten (5-7) years of commercial property management experience including recent experience managing office property • Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports • Familiarity with building systems, lease negotiation, documentation, and administration • NY Real Estate License (required within the first six months of employment) • Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required A relationship builder Both verbal and written communication skills are vital and, of course, you'll be good at establishing relationships with all levels of the organization & external clients. Tech minded The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of technology tools and continually seek opportunities to develop your skillset. An achiever You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team The estimated compensation for this position is: 150,000.00 - 175,000.00 USD plus 10% target bonus The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. Location: -New York, NY This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 165,000.00 - 192,500.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: • 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.