We are seeking an experienced and dynamic General Manager to lead our property management operations. This senior leadership role is responsible for overseeing all aspects of property operations, financial performance, team management, and client relationships. The ideal candidate will combine strategic thinking with hands-on operational expertise to deliver exceptional results for our managed portfolio.Key ResponsibilitiesStrategic Leadership & Business DevelopmentDevelop and execute strategic plans to optimize property performance, increase asset value, and achieve financial objectives. Build and maintain strong relationships with property owners, investors, and key stakeholders. Identify opportunities for portfolio growth and operational improvements. Lead annual business planning, budgeting, and forecasting processes.
Financial ManagementOversee preparation and management of operating and capital budgets for assigned properties. Monitor financial performance against targets and implement corrective actions as needed. Review and approve financial reports, variance analyses, and performance dashboards. Ensure accurate and timely financial reporting to ownership and stakeholders. Drive revenue optimization and expense management initiatives.
Operations ManagementDirect day-to-day property operations including maintenance, tenant services, vendor management, and facility improvements. Ensure properties meet or exceed operational standards, safety requirements, and regulatory compliance. Oversee lease administration, tenant retention programs, and occupancy optimization. Manage capital improvement projects from planning through execution. Implement and monitor key performance indicators to drive operational excellence.
Team Leadership & DevelopmentLead, mentor, and develop a high-performing property management team including property managers, assistant managers, and administrative staff. Establish performance objectives, conduct evaluations, and provide ongoing coaching and feedback. Foster a culture of accountability, collaboration, and continuous improvement. Recruit, onboard, and retain top talent to build organizational capability.
Client & Tenant RelationsServe as primary point of contact for ownership and executive-level client interactions. Ensure exceptional service delivery and responsiveness to client and tenant needs. Resolve escalated issues and manage complex stakeholder communications. Lead client presentations, property tours, and business reviews.
Risk Management & ComplianceEnsure compliance with all applicable laws, regulations, building codes, and lease agreements. Oversee risk management programs including insurance, safety protocols, and emergency preparedness. Manage vendor contracts, service agreements, and procurement processes. Maintain thorough documentation and reporting systems.
QualificationsRequired:- Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
- Minimum 5-7 years of progressive property management experience
- Real Estate license and/or CPM (Certified Property Manager), RPA (Real Property Administrator), or ARM (Accredited Residential Manager) designation strongly preferred
- Proven track record of managing commercial and/or multifamily properties
- Demonstrated expertise in financial management, budgeting, and P&L accountability
- Strong leadership and team management capabilities
- Excellent communication, negotiation, and relationship-building skills
- Proficiency with property management software and Microsoft Office Suite
Preferred:- Experience managing Class A properties or large-scale portfolios
- Knowledge of sustainable building operations and LEED principles
- Experience with capital improvement projects and construction management
Core CompetenciesStrategic thinking and business acumen. Financial analysis and budget management. Team leadership and talent development. Client relationship management. Problem-solving and decision-making under pressure. Attention to detail with strong organizational skills. Adaptability in a fast-paced, dynamic environment.
Physical RequirementsThis position requires regular property site visits. Ability to walk properties, climb stairs, and inspect building systems and common areas. Office-based work with occasional evening or weekend availability for emergencies or special events.
What We OfferCompetitive compensation package including base salary and performance-based incentives. Comprehensive benefits including health, dental, vision, and retirement plans. Professional development opportunities and continuing education support. Collaborative work environment with growth potential. The opportunity to work with a leading global real estate services firm.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:115,000.00 - 135,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:On-site -Boston, MA, Wellesley, MA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
