JetBlue Airways

General Manager

JetBlue Airways • $90K — $120K *
Tampa, FL 33647In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field or equivalent experience with a High School Diploma and 4+ years relevant work experience
  • 6 years of leadership experience
  • Proficient in Microsoft Office tools
  • Ability to maintain composure in fast-paced settings
  • Strong communication skills at all organizational levels
  • Valid Driver License with clean driving record
  • Ability to travel up to 50% and adapt to variable work hours

Responsibilities

  • Oversee station safety programs to ensure a secure workplace
  • Ensure high-quality customer service consistent with JetBlue's standards
  • Administer and maintain station budgets while identifying cost-saving opportunities
  • Participate in airport authority activities and meetings
  • Collaboratively develop short-term and long-term operational strategies
  • Act as Incident/Event Manager for operational irregularities
  • Proactively review and enhance team performance and operational procedures

Benefits

  • Comprehensive health insurance plans
  • Retirement savings plan options
  • Employee travel benefits
  • Professional growth and development opportunities
  • Flexible work hours and variable shifts
  • Supportive workplace culture aligned with JetBlue's values
Full Job Description
Position Title: General Manager (TPA)

Position Summary

The General Manager (GM) oversees the operations for their station and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operations while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing crewmembers and future leaders.

The General Manager Airports oversees all facets of the BlueCity operations including all aspects of safety above and below the wing. This includes ground operations business partners, negotiating and managing all business partner contracts, providing leadership, assisting crewmembers as part of the Operations team, directing and coaching the Supervisor team, and representing JetBlue Airways in the local communities.

Essential Responsibilities
  • Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
  • Ensure quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue. Responsible for resolving escalated customer issues
  • Administers and maintains the budgets of the stations and develops cost savings ideas
  • Participates in airport authority activities and attends regular airport meetings
  • Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the crewmembers
  • Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
  • Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements
  • Oversee daily operations, including performance goals, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, which drive efficiencies and ensures company goals are met
  • Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
  • Proactively review team performance and recommend enhanced operating practices and procedures to improve performance
  • Take a significant role in the recruitment and development of crewleaders to support their growth and development
  • Ensure Operations team readiness for response to significant non-routine operations and emergency events
  • Works with Planning Team to obtain optimum crewmember and facilities utilization
  • Oversees training and performance records of crewmembers to determine and formulate training designed to increase employee efficiency
  • Is accountable to senior management for ensuring the safety and security of ground handling operations
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Other duties as assigned


Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Six (6) years of leadership experience
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
  • Ability to maintain a poised demeanor while working in a fast-paced environment
  • Experience in engaging all people and all types of personalities and agendas
  • Ability to establish credibility and to be decisive
  • Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance other business
  • Strong analytical, numerical, and reasoning abilities
  • Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
  • Available for occasional overnight travel (50%)
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Willing to travel and/or work variable hours, including weekends and irregular shifts
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship


Preferred Experience and Qualifications
  • Bachelor's Degree in a relevant field
  • One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline
  • Working knowledge in the day-to-day responsibilities in Airport and Ground Operations
  • Seven (7) years of leadership experience with direct responsibility for managing a customer service operation
  • Excellent project management skills


Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment
  • Computer and other office equipment
  • Ground service equipment, hand held radios, scanners, light emitting diode screens and signs, mail and cargo equipment
  • Jet bridge


Work Environment
  • Office and airport environment
  • Subject to weather and elevated noise levels
  • Able to travel and/or work flexible shifts, including holidays and weekends
  • Shift work and irregular hours due to irregular operations
  • Subject to be on call twenty-four (24) hours per day


Physical Effort
  • Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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