GENERAL MANAGERJob Purpose: ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing), fixed operations (service & parts), and the business office (accounting & administration). Duties of the general manager include, but certainly not limited to, planning, motivating and coordinating the dealership's management through leadership and solid business practices.
Job Duties:- Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments)
- Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval
- Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
- Paying close attention to daily operations, recommending and creating improved courses of action where necessary
- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Providing dealership management with reports on the financial condition of the dealership
- Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management/dealership owners
- Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained
- Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships
- Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency
- Work with sales and finance management to develop dealership sales goals and business plans
- Maintaining an enthusiastic attitude to build positive employee attitudes and morale
- Creating cost-effective advertising programs and merchandising strategies for the dealership
- Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints
Skills/Qualifications:- Two or more years of dealership sales
- 5 or more years in a supervisory position
- Experience in other dealership departments is a plus
- Ability to manage a large, diverse staff
- Know the federal, state, and local regulations affecting their operations and comply with them, including hazardous waste disposal and OSHA Right-to-Know regulations. Also they must provide the necessary training on regulations and ethical practices
- Effective analytical and communication skills.
- Effective people skills
- Good reading, computer, and mathematics skills
- Leadership quality
- Ability to learn new technology and repair and service procedures and specifications.
- Should be able to operate electronic diagnostic equipment.
Job Requirements:- Must hold a high school diploma or equivalent is required
- College degree in business administration is preferred
- 2 years management experience
- 5-7 years of technical experience preferred
- Superior customer interaction skills
- Excellent negotiation abilities
- Assertive personality and strong drive for success
- Must be able to work evenings and weekends
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver's license
BenefitsIn addition to career-long personal development, our associates enjoy a number of benefits, including:
- Paid Vacation
- 401(k)
- Healthcare benefits
- Employee discounts and packages
