Company:
Compassus
Position Summary
The General Manager role offers an exciting opportunity for individuals who are passionate aboutleading the development of new businesses and teams to expand access to hospice care in their communities. . This role fully owns the launch, growth, and ultimately the success of a new Hospice program, with direct leadership of clinical, operational, and growth teams.
Success in this role is focused on achieving or exceeding growth targets while delivering top-quartile quality care to patients and families. This involves personally developing strong community relationships in partnership with sales team members, proactively identify / driving growth opportunities, and building a culture across clinical and growth teams that is completely aligned and focused on maximizing patient access to care. The GM is the quarterback of the new location’s team; setting the strategy, building / aligning the team around it, and personally ensuring successful execution.
This role will directly make or break the success of a new program and of the entire team as a whole, while also creating a lasting impact on the community.
Position Specific Responsibilities
1. Program Ownership: Build and scale 1-2 new De Novo programs for the first 3 years, achieving / exceeding annual growth targets, delivering operational and clinical quality, and driving exceptional team performance.
2. Growth and Community Engagement: Personally own growth goals, in partnership with the sales team; develop and implement effective strategies to meet / exceed growth targets and establish a strong community brand.
3. Team Leadership: Recruit, hire, train, and directly manage clinical, operational, and growth teams, providing hands-on coaching, education, and supervision as needed to achieve program outcomes.
4. Financial Oversight: Own program P&L, make strategic investments, control budgets effectively, anticipate risks proactively, and consistently identify opportunities for revenue growth and cost efficiency.
5. Service Excellence: Maintain extremely low service failure rates, ensure high patient satisfaction, and rapidly address customer service issues while fostering a collaborative, customer-focused team culture between growth and operations teams.
6. Operational Compliance: Ensure compliance with all regulatory, licensing, and accreditation requirements by partnering closely with relevant stakeholders during both program launch and operation.
7. Strategic and Daily Operations: Develop a yearly strategic plan to achieve year-over-year growth goals, review daily operating reports, and lead well-structured routine meetings for team alignment and progress tracking.
8. Performance Reporting: Regularly review patient satisfaction surveys, complete program scorecards, and present monthly metrics for ongoing program assessment and continuous improvement.
Education and/or Experience
• Bachelor's degree in Health Care Administration, Business Administration, or a related Human Services field required; graduate degree preferred
• At least two (2) years of experience in the healthcare industry required.
• Total of five (5) years supervisory experience required
• Experience launching a new program, entrepreneurship experience, or experience in a high-growth environment strongly preferred
Skills
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization. At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.
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We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.
The Compassus Advantage
• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
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At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.
