Description General Manager III - Orlando, FL ABOUT THE JOB QCD is looking for a strong leader in who takes pride in developing his/her people who is a also good strategic thinker. QCD is a dynamic, growing company servicing iconic brands and is seeking a General Manager (GM) with strong warehousing and transportation logistics experience within a distribution environment.
The General Manager plans, directs, and coordinates all warehouse, and distribution activities of a distribution center, reporting to the Sr. Operations Director ensure Customers' stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports two main customers serving several hundred QSR's.
WHAT YOU'LL DO - Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance QCD/GSF's reputation. (20%)
- Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)
- Plans, directs, and organizes all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers' stores. (15%)
- Directs various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual re-costing meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)
- Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%)
- Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)
- Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)
- Directs and implements policies and procedures to ensure better-than-industry average safety. (5%)
- Performs other related and assigned duties as necessary.
WHAT YOU'LL NEED Education/Certification: Bachelor's degree in a related field from an accredited college or university preferred
Supply chain and logistics management education a plus or equivalent work history and experience.
Experience: - 7-10 years minimum of relevant work experience in a distribution center with experience in all facets of the operation.
- Food distribution experience preferred
- Strong knowledge of transportation management for in-house drivers required
- Strong customer relationship building experience.
Knowledge, Skills and Abilities Knowledge of (B/basic; J/journey; E/expert): - Management concepts and techniques (E)
- Inventory control concepts and techniques (E)
- Customer service concepts and techniques (E)
- Financial planning and analysis (J)
- General accounting principles and procedures (J)
- Human resources policies and procedures (J)
- Restaurant operations (B)
- Legal environment (B)
- PC word processing/spreadsheet software (B)
Skill and ability to: - Negotiate effectively with vendors
- Analyze and resolve complex problems
- Manage and motivate employees in a team-based environment
- Interpret operations anomalies and identify appropriate solution
- Prepare and deliver presentations to management, customers, regulatory agencies, and other external organizations
- Develop long-term, high level relationships with customers
- Communicate and coordinate effectively with internal and external customers verbally and in writing
- Communicate and coordinate effectively with vendors verbally and in writing
- Communicate and coordinate effectively with employees verbally and in writing
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
LEADERSHIP/MANAGEMENT RESPONSIBILITY Manage, through subordinate managers, up to approximately 250 employees. Decisions have a significant financial and strategic impact. Manage critical, highly sensitive external relationships
PERFORMANCE CATEGORIES - Productivity/quality standards: GSF/QCD policies, procedures, and standards
- Productivity/quality standards: KPIs
- Productivity/quality standards: financial performance
- Budget
- Cost containment
- Employee development
- Teamwork within the department and across departments
- Project/assignment standards
- Customer satisfaction
- Safety standards and procedures: employees
- Safety standards and procedures: facility and warehouse equipment
WHAT YOU'LL GET - People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
- Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
- People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
- Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
- Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.
