Position SummaryWe are seeking a General Manager (GM) of Giftcare to own the day-to-day operations of Gifthealth's upcoming GLP-1 telehealth program following launch. This position plays a key role in supporting the clinical partnership with SteadyMD, the end-to-end patient journey, and the operational metrics that determine whether patients start and stay on treatment, ensuring alignment with organizational goals, operational excellence, and compliance standards.
Key Responsibilities- Own the day-to-day operations of Giftcare, Gifthealth's GLP-1 telehealth program, from launch onward.
- Serve as the primary owner of the clinical partnership with SteadyMD, managing performance, escalations, and a joint operating cadence.
- Own the end-to-end patient journey, from intake through the prescription journey to ongoing adherence, ensuring a seamless and compliant experience at every step.
- Define, track, and continuously improve the operational metrics that determine whether patients start and stay on treatment.
- Ensure compliance with state-specific telehealth regulations and manage prior authorization (PA) workflows across the program.
- Partner cross-functionally with product, clinical, compliance, and customer support teams to resolve operational issues and improve the patient experience.
- Report on program performance, risks, and opportunities to Gifthealth leadership.
Qualifications- Education: Bachelor's degree required, or equivalent practical experience. MBA, MPH, or MHA a plus.
- Licensure/Certification: Not required. Familiarity with healthcare regulatory and compliance frameworks is preferred.
- Experience: 8 years of experience in healthcare operations, digital health, or telehealth, including proven experience managing a clinical vendor or provider group relationship (not just a software vendor), and experience in a leadership or management role.
- Skills:
- Demonstrated experience managing a clinical vendor or provider group relationship, not just a software vendor.
- Strong working knowledge of state telehealth regulations and prior authorization (PA) workflows.
- Comfort operating in a compliance-driven healthcare environment.
- Proven ability to lead teams and drive performance across distributed or cross-functional groups.
- Strong understanding of the GLP-1 prescription journey or specialty pharmacy operations. (Preferred, not required.)
- Excellent leadership, communication, and data-driven decision-making skills.
- Demonstrated application of the above qualifications.
Desired Attributes- Comfortable building processes and structure in an early-stage, fast-moving program.
- Bias toward action, balanced with rigor around compliance and patient safety.
- Strong relationship-management instincts with external clinical partners.
- Patient-centric mindset, genuinely invested in helping people start and stay on treatment.
Work Environment- Location: Remote or Hybrid.
- Schedule: Full-time; standard business hours with flexibility for occasional off-hours coordination with our clinical partner.
- May require availability outside standard hours for escalations related to patient care continuity.
- Regular meetings with SteadyMD's clinical and operations teams, and with Gifthealth's product, compliance, and customer experience teams, to ensure alignment.
Key Essential Functions - This role is primarily desk-based and computer-based; no unique physical requirements beyond those typical of a standard office or remote work environment.
- Must be able to participate in video calls and use standard office/computer equipment for extended periods.
- Occasional travel may be required for team or partner meetings.
Employment ClassificationStatus:Full-time
FLSA: Exempt
Salary Description
$130,000-$150,000
