Job DescriptionAt GardaWorld Security, we don't just manage operations - we lead with conviction. We are looking for a hands-on, high-performing General Manager to drive growth, lead people, and strengthen client relationships across a multi-branch region. This is a dynamic opportunity for a leader who thrives in a performance-driven, conservative business culture.
You'll spend 70% of your time in the tactical trenches - recruiting leaders, managing financials, engaging clients - and 30% shaping the future through strategic planning, forecasting, and team development.
If you're passionate about building strong teams, setting a high standard, and being directly accountable for results, we invite you to step into a role where your impact is visible every day.
What's in it for You - Competitive Salary: $110,000.00 - $120,000.00 / year + $500.00 monthly auto allowance
- Location: Raleigh, NC 26709
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career Growth: Career growth opportunities at GardaWorld
- Travel: Expected to travel up to 75% of the time, or as needed by the business
Your Responsibilities as General Manager - Drive year-over-year growth in regional revenue, profit dollars, and profit percentage.
- Improve employee engagement scores across all branches within the assigned region.
- Achieve a minimum 95% annual client retention rate by conducting regular in-person visits with key accounts (monthly or quarterly, based on size and scope).
- Personally recruit at least two new management or staff members in the region each year.
- Actively mentor and develop at least two team members annually for internal promotion.
- Lead personal sales efforts to win new accounts and contribute to at least 10% annual regional growth.
- Attain proficiency in all relevant company systems, including onboarding, scheduling, financial tools, and CRM platforms.
- Ensure 100% compliance with all GardaWorld Mandatory Requirements across the region.
- Model the GardaWorld Values daily, setting the standard for ethical leadership and operational excellence.
- Perform other duties as assigned.
Your Qualifications: - Authorized to work in the United States
- Bachelor's degree in business or a related field (or equivalent work experience)
- A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
- At least 10 years of progressive leadership experience, including a minimum of 5 years in contract security services
- Proven experience in B2B sales and client relationship management
Your Skills and Competencies: - Hands-on, results-driven approach with strong business acumen
- Strategic problem-solving and process-oriented mindset
- Excellent communication and relationship-building skills at all levels
- Ethical, resilient, and adaptable with integrity and professionalism
- Highly organized, self-motivated, and willing to engage across all aspects of the business
- Leadership presence with cultural awareness and ability to navigate complex environments
- Competitive, driven, and focused on both people and business outcomes
