General Manager

Game On

$87K — $100K *
Salem, NH 03079In-Person
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of restaurant management experience
  • 2+ years as a General Manager or Assistant General Manager
  • High-volume restaurant or sports bar experience
  • Strong P&L management experience
  • ServSafe Food Manager Certification (or ability to obtain)
  • TIPS or alcohol certification (where required)
  • Outstanding communication and leadership skills

Responsibilities

  • Recruit, hire, train, and develop management and staff
  • Create a culture focused on hospitality and teamwork
  • Conduct energizing pre-shift meetings
  • Ensure exceptional guest experiences and satisfaction
  • Manage financial performance and profitability
  • Maximize revenue during sporting events by executing promotions
  • Oversee food safety, cleanliness, and operational efficiency

Benefits

  • Health insurance benefits
  • Dental insurance benefits
  • 401(k) retirement plan after one year
  • Paid time off
  • Bonus eligibility
  • Career growth opportunities within the hospitality group
Full Job Description
DESCRIPTION

General Manager - Game On Sports Bar

Position Summary

The General Manager is the Head Coach of Game On. You are responsible for every aspect of the restaurant's success-from creating an electric atmosphere on game days to building a winning team, driving sales, controlling costs, and ensuring every guest leaves wanting to come back for the next big game.

This is a hands-on leadership position. You'll be visible on the floor, coaching your team, engaging with guests, solving problems, and leading by example.

What You'll Do

Lead the Team

  • Recruit, hire, train, coach, and develop an exceptional management and hourly team.
  • Create a culture built on hospitality, accountability, teamwork, and fun.
  • Conduct daily pre-shift meetings that energize and prepare the team.
  • Hold managers and staff accountable to performance standards.
  • Build future leaders through coaching and development.


Own the Guest Experience

  • Ensure every guest receives genuine, memorable hospitality.
  • Create an exciting game-day atmosphere before, during, and after every event.
  • Personally interact with guests and build relationships with regulars.
  • Resolve guest concerns immediately and professionally.
  • Maintain exceptional food, beverage, cleanliness, and service standards.


Drive the Business

  • Manage sales, labor, food cost, beverage cost, and profitability.
  • Analyze financial reports and create action plans.
  • Increase sales through local marketing, community involvement, and special events.
  • Maximize revenue during major sporting events.
  • Execute promotions flawlessly.


Operations Excellence

  • Ensure food safety, sanitation, and alcohol compliance.
  • Maintain all restaurant equipment and facilities.
  • Manage inventory and purchasing.
  • Create efficient schedules that balance service and labor goals.
  • Ensure every shift runs smoothly and efficiently.


What We're Looking For

You Must:

  • Be a genuine sports fanatic who follows professional and college sports.
  • Love the excitement of game days and major sporting events.
  • Have experience leading high-volume restaurants, sports bars, or hospitality operations.
  • Be an energetic, visible leader who leads from the floor-not the office.
  • Thrive under pressure and make smart decisions quickly.
  • Have outstanding communication and leadership skills.
  • Be passionate about developing people.


Preferred Qualifications:

  • 5+ years of restaurant management experience.
  • 2+ years as a General Manager or Assistant General Manager.
  • High-volume restaurant or sports bar experience.
  • Strong P&L management experience.
  • Experience with scheduling, inventory, labor management, and financial reporting.
  • ServSafe Food Manager Certification (or ability to obtain).
  • TIPS or alcohol certification (where required).


The Winning Playbook

Our General Manager is expected to:

  • Know the sports calendar and capitalize on every major event.
  • Create an atmosphere guests can't wait to be part of.
  • Build a team that loves coming to work.
  • Deliver exceptional hospitality every shift.
  • Protect profitability while never sacrificing the guest experience.
  • Be present, approachable, and engaged with both guests and staff.

Compensation & Benefits

  • Competitive salary range: $87,000-$100,000 annually, based on experience and qualifications.
  • Health insurance benefits.
  • Dental insurance benefits.
  • 401(k) retirement plan available after one year of employment.
  • Paid time off and company benefits.
  • Bonus eligibility
  • Opportunity to lead a high-energy concept within a growing hospitality group.
  • Career growth opportunities within the organization.


Physical Requirements

  • Ability to be active in a high-volume restaurant environment.
  • Ability to stand and walk during service periods.
  • Ability to lift up to 50 pounds.
  • Work nights, weekends, holidays, and major sporting events.
  • Thrive in a loud, energetic, high-volume environment.


What Success Looks Like

  • Highly engaged team with low turnover.
  • Consistently outstanding guest satisfaction scores.
  • Strong financial performance and cost control.
  • Spotless, organized restaurant.
  • Packed dining room during every major sporting event.
  • A reputation as Boston's best place to watch the game.


We're not looking for someone who simply manages a restaurant.

We're looking for someone who treats every shift like Game 7, every guest like a season ticket holder, and every team member like a future MVP.

If you live for sports, love hospitality, and know how to build championship teams, Game On is ready for its next Head Coach.

REQUIREMENTS

Game on - Salem NH

9 Via Toscana,

Salem NH 03079

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