Job Description
Overview of the General Manager role
You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.
Responsibilities
• Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
• Train and motivate all associates through on-going programs in sales, customer service, and product knowledge
• Assess performance and provide on-going feedback
• Complete and deliver performance appraisals and development plans
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our "People First" philosophy
• Work with District Managers and peers to develop best practices in store management
Criteria
• Proven ability to manage staff to exceed sales goals, while meeting payroll goals
• Proven to identify top talent, create teams, and train/develop/retain great people
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
• Proven ability to motivate and influence others through personal actions and examples
• Effective communication, organization and leadership skills
• 4 + years management experience in specialty retail and/or multi-unit retail business environment
Physical Requirements
• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• Employment/promotion to this role will be contingent on successful completion of a background check
• Full time associates are expected to have open availability to meet the needs of the business.
Benefits Just for You
This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $81,000.00-$95,000.00 annual salary.
Depending on your position and your location, here are a few highlights of what you might be eligible for:
• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations and holidays
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• A wellness program that supports your physical, financial and emotional health
Your Journey in Continued Learning
• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities
WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
San Francisco Locations:
