Position SummaryThe
General Manager will oversee all Directors and assist with the management, promotion, and operation of the facilities in all facets, including operations, sales, marketing, finance, food and beverage, security, IT, production, technology, special events, community relations, sustainability, branding, and all other related departments for the Mobile Convention Center and Saenger Theatre. This executive will assist with maximizing the number of events and revenue opportunities at the venues. This position is on-site at the Mobile Convention Center. Standard business hours apply, with occasional flexibility required to support events, including mornings, evenings, and weekends as needed. Must have the ability to travel as needed. Must maintain regular attendance and a professional presence.
This role pays an annual salary of $160,000 - $180,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until December 25, 2026.About the VenueThe Arthur R. Outlaw
Mobile Convention Center is a spectacular facility providing excellent meeting accommodations. It features 317,000 gross sq. ft., including a 100,000 sq. ft. exhibit hall, and a unique design with terraces for outdoor functions and breathtaking views of the Mobile River.
Responsibilities- Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
- Aggressively promotes the use of the facility to maximize its utilization.
- Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, the entertainment/convention industry, the community, and civic organizations to encourage continual and regular use of the facility.
- Assures the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures; crowd control and crisis management procedures; or other areas as needed.
- Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
- Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
- Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
- Oversees the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
- Negotiate lease agreements as determined necessary and in the best interests of the facility.
- Negotiates contracts and agreements with promoters, event organizers, hosts, managers, and agents.
- Conducts weekly staff meetings
- Directs the development and administers the execution of operating and marketing plans, financial plans, and documents, to include operating revenue and expense budgets and capital expense plans and budgets.
- Provides guidance of day-to-day operations, assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.
- Provides final approval of all contracts and agreements with suppliers, promoters, organizers, planners, and lessees for necessary activities and services at the Convention Center.
- Oversee and advise Human Resources on any necessary modifications to the staffing plans, including the number and types of employees, essential functions, salaries, and benefits.
- Assures the administration of personnel and the operation of plants and facilities are conducted in accordance with applicable local, state, and federal regulations.
- Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
- Responsible for recruiting, training, directing, and evaluating administrative and supervisory staff. Work with employees to correct deficiencies; implement discipline and termination procedures.
- Establishes and maintains effective working relationships with the employees, union representatives, community, and the general public.
- Commit to a diverse and inclusive workforce supporting a positive employee culture that reflects OVG's reputation in the industry.
- Act as one of the primary Executives on Duty at all events held at the Convention Center.
- Oversee the coordination of resources with the Oak View Group corporate office.
- Attend conferences and trade association meetings.
- Maintain a thorough working knowledge of all existing concession and premium service locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
- Other duties and responsibilities as assigned.
QualificationsEducation & Experience:- Bachelor's degree or better from an accredited college or university in Business/Hospitality Management or a related field.
- Graduate of IAVM Public Assembly Facility Management School preferred.
- 7+ years of management experience in a convention center, with a CVB, hospitality company/hotel, or other public assembly facility.
Skills & Competencies:- Strong interpersonal and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office, POS systems, and timekeeping systems.
- Proven leadership skills.
- Demonstrated knowledge of facility operations, budget preparation, and personnel management.
- Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
- Ability to express ideas clearly.
- Superior sales and marketing skills.
- Knowledge of budget preparation and control.
- Ability to work with a wide array of client groups, vendors, and business partners enterprise-wide.
- Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
- Effectively work under pressure and meet tight deadlines in a fast-paced environment.
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner, which fosters a positive, enthusiastic, and cooperative work environment.
- Ability to make sound business/operations decisions quickly and under pressure.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess a valid Food Handler's certificate and Alcohol Service Permit if required by state or local government.
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, and percentages).
- Ability to handle cash accurately and responsibly.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
- Ability to work independently with little direction.
