Description Job Overview: In conjunction with the Board of Directors, the General Manager will manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.
The ideal candidate will have prior supervisory and HOA specific experience.
Compensation: $90k+ annually, based on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities: - Oversee the day-to-day operational and administrative management of the community, including supervision and support of on-site team members
- Partner with the Board of Directors by preparing meeting packets, manager reports and minutes; attending Board, committee and annual membership meetings; and assisting with meeting coordination
- Manage the community's financial operations, including development and administration of the annual budget, capital projects, review of monthly financial statements, variance reporting, monitoring accounts payable and delinquencies and approval and coding of vendor invoices
- Ensure compliance with federal, state and local laws, as well as the association's governing documents, policies and procedures
- Conduct regular inspections of buildings, exterior common areas, landscape, parks, amenities, and building systems, and coordinate timely maintenance and repairs with vendors and contractors.
- Manage compliance and violation processes by conducting inspections, tracking non-compliance, and issuing notices according to established policies
- Coordinate vendor and contractor services, ensuring work is completed on time, within budget and in accordance with contract terms
- Serve as the primary point of contact for homeowners by addressing inquiries, resolving concerns and facilitating dispute resolution
- Communicate regularly with residents through newsletters, emails, meetings and community updates.
- Plan, coordinate and promote community events, programs and services that enhance resident engagement
- Review incident reports and ensure timely response and resolution
- Maintain organized records and documentation including financial reports, contracts, communications and operational records
- Perform other duties as assigned
Skills and Qualifications: - Proficient with MS Office suite
- Tremendous listener with the ability to diffuse tense situations
- Able to identify issues and resolve before problems arise
- Highly detail-oriented and thorough, ensuring accuracy and completeness in all work
- Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
- Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
- Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
- Effective leader and motivator, inspiring others to achieve their best and providing guidance and support to team members
Education and Experience: - CMCA, CAAM or M-100 (preferred)
- 5+ years of HOA management experience (required)
- 5+ years managing others (required)
Physical Requirements: - Walk and move throughout the community common areas and facilities
- Sit and stand for moderate periods of time
- Sit at a desk using a computer in an office setting
Supervisory Responsibility: Yes
Work Location : Mesa, AZ
Work Hours: Monday - Friday, 8a - 5p with evenings and weekends as needed
Travel Requirements: Some local travel with use of personal vehicle as needed.
Eligible for mileage reimbursement at the current IRS approved rates.
What We Offer: - 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
