DescriptionAbout the Role:Fine Fettle is seeking a General Manager (GM) to oversee all aspects of our store's retail operations. The GM will manage and supervise the store's retail staff to ensure that store operations run smoothly and are aligned with the company's strategic objectives. The GM will be chiefly responsible for ensuring that the store is achieving its highest priority goals, maximizing operational productivity, and maintaining excellent culture and employee morale.
The ideal person for this role has extensive experience managing teams in fast-paced, high traffic retail environments. Success in this role requires a combination of leadership and management skills, mobilizing teams to maximize productivity in day-to-day operations while managing them at a high enough level to not get spread thin in the details. The most effective candidates in this role will also be constantly assessing the effectiveness of store operations and correcting faults to drive process improvement.
Primary Responsibilities Include, but Are Not Limited To:- Ensure store operations run smoothly and the highest level store goals are achieved
- Oversee the development and maintenance of schedules for employees and workflow
- Assist in the construction of store budget and ensure that operations accord with budgetary constraints
- Manage team leads across the dispensary, including leadership in back-of-house, front-of-house, and sales floor
- Ensure in coordination with Purchasing team that inventory purchasing and management in the store is being run efficiently and effectively
- Foster a strong culture and sustain a high level of team morale
- Manage the store's strategic goals that drive high-level business outcomes and design operational activities to further them
- Evaluate KPIs and store data to identify areas of improvement
- Recruit and train store employees
- Hold store employees accountable for performing at a high level and complying with company policies
- Develop store staff, administrating performance evaluations and periodic reviews, authorizing promotions, and terminating employees as needed
- Coach and delegate work to employees to foster self-managing teams
- Ensures store's compliance with onerous legal and regulatory cannabis requirements
- Coordinate with Finance and Operations teams to ensure that financial goals are being met and operational dynamics are understood
- Never settle. Work to make things better at every turn!
Skills and Qualifications:- Associate's or bachelor's degree in business, retail, or a related field
- Master's degree is preferred but not required
- 3-5 years of experience managing retail facilities
- Experience leading and managing diverse customer-facing teams
- Cannabis market experience is valuable but not required
- Basic understanding of finance, accounting, marketing, management and economics
- Strong data analysis skills
- Ability to manage teams effectively, and to give and receive feedback
- Self-motivated leadership
- Creative problem solving
- Strong written communication skills
- Proactive in-store planning and forecasting
- Reliable and trustworthy
- Skilled in data management and analytical evaluation
- Strong ability to maintain accurate records and provide detailed documentation
- Ability to operate basic business software programs and store technologies
- Thrives in a fast paced, customer focused retail environment
- Flexibility regarding work schedule. Availability for evening and weekend shifts, including scheduled opening and closing shifts, is required.
- Knowledge about cannabis products, strains, and consumption methods is advantageous
- Ability to pass a Federal Background Check with no felony convictions
Critical Competencies:- Customer service skills
- Strong interpersonal skills
- Strong sales abilities
- Strong verbal communication skills
- Cash management
- Ability to comprehend and learn Dutchie, POS systems, and other technologies on retail sales floor
- Ability to act quickly and effectively to resolve issues
- Strong organization skills
- High attention to detail
- Transparency in work and candor in communication
Working Conditions and Physical Demands:- Normal retail environment
- May be exposed to extreme temperatures
- Must be able to stand for long periods of time
- Must be able to lift 50 pounds without assistance
- Frequent bending and moving from sitting to standing and reverse
Benefits:- Competitive pay with opportunities for growth, development, and advancement.
- Comprehensive benefit packages that offer medical, dental, vision, and life insurance.
- Paid time off, including holidays and vacation days.
- 401(k) Retirement Savings Plan with Employer Matching Contributions.
- Generous Employee Discount
- A collaborative and supportive work environment at a growing company.
