YOUR ROLE AT ZEGNA As General Manager, based in the Manhasset boutique, you will bring your unique strengths to the Retail Leadership Team, helping us lead with excellence, elevate the client experience, and drive long-term business performance.
You'll work closely with the Regional Director, Northeast and store team to cultivate an empowered, customer-focused environment where people and performance thrive.
HOW YOU BRING IT TO LIFE Here's how you'll bring this role to life each day - making it your own and shaping it with your unique talents and expertise:
- Maximize store sales and profitability by analyzing business data, identifying trends, and developing action plans to capture new opportunities.
- Drive external business development by initiating client outreach, proposing in-store events, and engaging with the local community to generate traffic and loyalty.
- Lead by example, coaching the team to build meaningful, long-term relationships with clients while ensuring the highest standard of service.
- Leverage CRM insights to set clear clienteling goals for the team and ensure ongoing relationship-building activities.
- Foster a deep knowledge of ZEGNA product offerings, style stories, and craftsmanship; share insights with the team and provide regular product training.
- Collaborate with planning and merchandising teams to optimize product performance, manage stock consolidation, and share timely feedback.
- Recruit, onboard, train, and develop top talent - continuously investing in your team's growth, motivation, and performance while proactively managing and resolving conflicts, including taking disciplinary action when necessary to foster a healthy and collaborative team environment.
- Set and communicate daily, weekly, and monthly sales targets, supporting the team with structured coaching and action plans to achieve and exceed goals.
- Oversee operational excellence in-store, ensuring adherence to brand standards, efficient back-of-house processes, and proper use of retail tools and reporting systems.
- Manage financial and administrative aspects of the business, including budgeting, store reporting, payroll, and operational compliance.
- Uphold high standards for ZEGNA Made to Measure services, ensuring a consistently exceptional and personalized client experience.
WHO YOU ARE This is how you show up:
- You bring 5+ years of experience in luxury retail, hospitality, or a comparable client-focused leadership environment.
- You are passionate about developing people and have a proven ability to coach, manage, and inspire high-performing teams.
- You are confident using digital tools and CRM systems, and you understand how data drives action.
- You thrive in a fast-paced, dynamic environment where leadership, adaptability, and strategic thinking are key.
- You possess strong written and verbal communication skills and easily connect with a diverse range of clients and colleagues.
YOUR ZEGNA OFFER - Annual gross salary range: $130k-$140k plus competitive bonus opportunity
- Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
- Learning and development programs, including access to ZEGNA Made to Measure certification.
- Paid vacation and holidays, based on tenure and role level
