Reports to: Director of Sales and Operations Manager

Supervises: Greet Team Manager, Operations Manager, Fitness Manager

Status: Exempt / Full Time Compensation: $85,000, Annually (Base + Bonus Plan)

Essential Functions & Responsibilities
• Responsible for timely and accuracy of weekly deposits
• A thoughtful leader and a confident decision-maker
• Drive our team to develop and be productive, while ensuring our sales are on the rise
• Synchronize department heads to achieve club goals and benchmarks
• Coordinate payroll for all team members in a timely manner
• Address and resolve all complaints, comments and suggestions
• Promote positive and collaborative work relationships and an enjoyable work environment
• Enhance and uphold company standards of cleanliness, professional service and staffing
• Inventory management throughout the Club
• Complete trainings and identify methods to improve efficiency and effectiveness
• Manage the hiring, evaluation, discipline action and training of new and current team members
• Monitor the need for new equipment and other facility improvements
• Other duties as assigned

KPI's:

Must maintain the clubs daily and personal KPI's

CLUB KPI PRODUCTION MINIMUMS TO SUCCEED
• CALLS: 120
• BOOKED: 15
• SHOWED: 12
• CLOSED: 10
• REFERRALS: 2:1 RATIO
• 20% 3PACK ATTACHMENT

PERSONAL KPI MINIMUMS TO SUCCEED
• CALLS: 25
• BOOKED: 4
• SHOWED: 3
• CLOSED: 2
• REFERRALS: 2:1 RATIO
• 20% 3PACK ATTACHMENT

Qualifications
• Must have managerial experience in service, health, fitness or related industry
• Bachelor's Degree in Business Administration or related field, preferred
• Must have a valid New Mexico driver's license (with acceptable driving record) and own means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc.
• Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment
• Must be able to work weekends and evenings, as needed

Physical Requirements
• Must be able to stand/walk for up to eight (8) hours at a time
• Must be able to sit for long periods of time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write

Benefits:

At Defined Fitness, we believe in rewarding dedication and fostering a workplace culture that supports personal and professional growth. Our comprehensive benefits package is designed to enhance work-life balance, well-being, and financial security.
• Paid Time Off - Generous vacation and sick leave policies to support a healthy work-life balance.
• Complimentary Gym Membership - Full access to our state-of-the-art facilities, valued at $640 per year.
• Staff Pass Memberships - Full-time employees receive two memberships to share with family or friends, while part-time employees receive one, valued at $1,280 per year.
• Discounted Personal Training Sessions - Employees receive exclusive pricing on personal training sessions, normally $75 per session, available at a discounted rate of $28 per session.
• Health & Wellness Benefits - Comprehensive medical, dental, and vision plans to support employees and their families.
• Life Insurance - Full-time employees are eligible for an Accidental Death and Dismemberment (AD&D) life insurance policy of up to $10,000.
• Retirement Savings - Full-time employees can enroll in our 401(k) plan to help secure their financial future.
• Performance-Based Bonus Opportunities - Monthly opportunities to earn bonuses based on key performance indicators, ensuring that hard work and dedication are recognized and rewarded.