Dave & Buster

General Manager

Dave & Buster$86K — $101K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of restaurant/hospitality experience
  • Strong business acumen and operational management skills
  • Ability to handle high-pressure environments and busy days
  • Exceptional customer service and issue resolution skills
  • Solid proficiency in financial management, including budgeting and forecasting
  • Effective communication skills for staff, customers, and vendors
  • Working knowledge of health and safety regulations in the restaurant sector

Responsibilities

  • Foster positive employee relations and ensure high staff morale
  • Analyze financial performance and create plans for growth and cost control
  • Oversee all operational elements to align with financial objectives
  • Ensure adequate staffing and management coverage to enhance customer experience
  • Deliver exceptional guest experiences through excellent service offerings
  • Maintain safety and security for guests and staff
  • Drive continuous operational improvement and adherence to standards

Benefits

  • Competitive salary
  • Quarterly bonus program
  • Comprehensive health, dental, and vision insurance
  • Employee Assistance Program for personal challenges
  • Support through Buster's Legacy Fund during difficult times
  • 401K matching plan for financial security
  • Free meals during shifts
  • Free gameplay for entertainment
  • Large leadership team for staff support
  • Dynamic and enjoyable work environment
  • Career growth opportunities within two popular brands
Full Job Description
Job Description:

THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

What we are looking for!
  • Proven track record of successfully managing operations and meeting financial goals
  • Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
  • Solid understanding of financial reports, budgeting, and forecasting
  • Experience with cost control, inventory management, and profitability analysis
  • Exceptional skills in delivering high-quality customer service and resolving issues effectively
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • Excellent verbal and written communication skills for interacting with staff, customers, and vendors
  • Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry


Requirements:
  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions.


What will you be doing daily?
  • Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
  • Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures


PERKS!
  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
  • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities


Salary Range:
86178

101386

About Dave & Buster

Dave & Buster's Entertainment, Inc. is an American restaurant and entertainment business headquartered in Dallas. Each Dave & Buster's has a full-service restaurant and a video arcade. As of July 2021, the company has 140 locations in North America. The company has been profitable every year since it was founded.
Learn more about Dave & Buster
Size
15,000 employees
Market Cap
$1.6 billion
Industry
Net Income
-$125.2 million
Founded
1982
5 Year Trend
+5.3%
Revenue
$666.8 million

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