Job Summary:The General Manager at Crotched Mountain Resort has complete oversight, management and leadership of all aspects of resort operations, including but not limited to, mountain operations, transportation and parking, summer operations, food and beverage, ski and snowboard school, base operations, special events, guest services, community relations, resort safety, and other areas as applicable. The GM for Crotched Mountain Resort also has matrix oversight for finance, sales & marketing, communications, human resources, governmental affairs, and resort safety.
Job Specifications: - Starting Wage: $95,000 - $135,000 + annual bonus + equity
- Employment Type: Year Round
- Shift Type: Full Time hours
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:Drive Results:
- Prioritize and adapt in constantly changing business and environmental setting.
- Be accountable for all business performance of the Resort including expense management and revenue generation while meeting or exceeding all metrics and goals.
- Lead a sphere of influence that includes direct management of resort functions and indirect partnership of corporate functions including Sales & Marketing, Information Technology, Finance, HR, Development, and others.
- Successfully recruit, hire, coach, and develop an industry leading management team; ensure management team is aligned with 'Vail Resorts' strategies, goals, values, and stakeholders.
- Ensure all Resort records are updated and that the necessary permits are in place for continued operation and ski areas are fully compliant with local, state, and federal rules and laws. Ensure compliance with all internal policies.
- Oversight review of all workers compensation and property loss reports in all resort operation departments in order to make adjustments and improve performance.
Champion Culture:
- Create a positive work culture that has an unwavering commitment to providing the best experience possible for every guest, focusing on continuous improvement where every employee is proud to work for the Resort.
- Ensure that the guest and employee experience is nothing short of an Experience of a Lifetime. Meet or exceed all metrics and goals.
- Establish healthy and continual communication norms throughout the Resort. Participate in formal meetings and best practices groups and stay in regular communication with colleagues throughout Vail Resorts.
- Be responsible for safety and security of employees and guests (workers compensation and property loss), creating a positive employee experience and culture.
Stay Connected:
- Become a leader in the region and community through the development and execution of progressive and smart strategic master and capital plans.
- Build and sustain strong, positive relationships with key community stakeholders. This includes city, county, and state agencies and media - leading these groups toward alignment with key Resort and company goals and initiatives.
- Maintain and increase subject matter expertise of ski and snowboard industry, stay abreast of industry trends and news, increase industry relationships, and use expertise to influence positive change throughout Vail Resorts.
- Other duties as assigned.
Job Requirements:- Bachelor's Degree
- 5+ years in leadership role within the hospitality or travel & leisure industry
- 3+ years in senior management role and managing multiple departments within the hospitality or travel & leisure industry
- Microsoft Windows, Microsoft Office fluency
- Written communication and public speaking skills
- Demonstrated financial management skills.
Highly preferred:
- Training in leadership, performance and goal setting.
- Knowledge of all compliance areas of oversight through regulatory agencies.
The expected pay range is $95,000 - $135,000 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Requisition ID 517728
Reference Date: 09/20/2026
Job Code Function: Leadership - Mtn Ops
