General Manager

Chartwell Retirement Residences

$110K — $120K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years' experience in leadership roles within Senior Living, Hospitality, or related sectors.
  • Clinical experience and knowledge of Licensed Care Regulations considered a plus.
  • Exceptional verbal and written communication skills for effective interaction with residents and stakeholders.
  • Strong decision-making, problem-solving, and budget management acumen.
  • Demonstrated capability in developing high-performing leadership teams aligned with the organization's culture.
  • Proven track record of driving sales and understanding industry trends.

Responsibilities

  • Lead and manage an interdisciplinary team, including managers and front line employees.
  • Collaborate closely with the Director of Care to address clinical and resident needs.
  • Source, select, and onboard talented new team members.
  • Foster employee development through coaching and performance management.
  • Drive accountability for results and recognize team achievements.
  • Focus on financial performance, customer service, employee engagement, and reputation management.
  • Promote a culture of service excellence, aligning actions with organizational values.

Benefits

  • Comprehensive health, dental, and wellness benefits.
  • Opportunities for professional development and training.
  • Supportive work environment aiming to enhance the lives of residents.
  • Engagement in community initiatives and activities.
  • Employee recognition programs for achievements.
Full Job Description
Job Description

EDGEWATER CARE RESIDENCE GENERAL MANAGER POSTING

Salary Range: $110,000-$120,000

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People's Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day. Note: This is a full-service Long-Term Care (LTC) site with 77 suites.

Our General Managers are accountable to:

Manage Talent:
  • Lead an interdisciplinary team of Managers, a Sales Consultant and front line employees;
  • Work closely with the Director of Care for all clinical and residents care needs;
  • Build a strong team: sources, selects and onboards key talent;
  • Actively plan for succession;
  • Develop employees: coaches and manages performance.

Drive Results:
  • Expect personal accountability;
  • Recognize and rewards results;
  • Drive sales to ensure the suites are occupied;
  • Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.

Lead and Influence:
  • Lead culture;
  • Engage employees.

Ensure Commitment to Service Excellence:
  • Apply service standards to decision making;
  • Align with our RESPECT values;
  • Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:
  • Experience in Senior Living, Hospitality, or a related field.
  • Clinical experience is an asset:
  • Knowledge of Licensed Care Regulations is an asset;
  • Minimum of 3-5 years' experience in a leadership role;
  • Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
  • Demonstrated decision-making, problem-solving, and budget management skills.
  • Proven ability to develop a strong and cohesive leadership team that embraces Chartwell's culture and vision;
  • Proven financial and business acumen;
  • Proven ability to drive sales, KPI's, and understand trends within the industry.


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