GENERAL MANAGER | CANTONI SHOWROOMReports to: President of Sales
POSITION OVERVIEW
Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom success-sales, talent, operations, and client experience.
The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration.
At Cantoni, the showroom is more than a place to shop-it is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance.
KEY RESPONSIBILITIES
P&L Ownership
- Drive top-line revenue growth while protecting gross margin and managing SG&A with precision
- Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans
- Maintain full accountability for all financial and operational KPIs
Sales Strategy & Execution
- Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth
- Use data to coach performance, identify opportunity gaps, and ensure individual accountability across the team
- Ensure team proficiency in CRM tools, design visualization platforms, and selling systems
Client Experience Leadership
- Establish and maintain the highest standards of white-glove client service across all touchpoints-from first interaction through installation and aftercare
- Resolve escalations swiftly and professionally, reinforcing client trust and brand loyalty
- Create a post-sale strategy that builds client lifetime value through repeat business and referrals
Talent Recruitment & Development
- Attract, onboard, and retain best-in-class design and showroom talent
- Build and coach a team of $1M-$3M+ individual producers
- Lead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectations
Operational Excellence
- Maintain floor readiness and showroom presentation to Cantoni's highest visual standards
- Ensure process accuracy across ticketing, inventory, delivery coordination, and logistics
- Partner with centralized operations teams while taking full ownership of local execution
Market Engagement & Business Development
- Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities
- Be a visible leader within the local design and real estate community
- Monitor new construction, renovation activity, and market movements to secure first-access client engagements
CANDIDATE PROFILE
Required Experience and Capabilities
- Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business
- Proven success managing P&L, building high-performing sales teams, and delivering consistent financial results
- Experience in high-touch customer service environments with complex sales cycles
- Strong business acumen, analytical capability, and the ability to translate vision into execution
- Exceptional communication and interpersonal skills across clients, team members, and cross-functional partners
- Digital fluency, including CRM platforms and showroom sales technology
Personal Attributes
- Highly accountable and goal-oriented, with a strong sense of ownership and urgency
- Sophisticated, service-minded, and confident in high-end client-facing environments
- Disciplined operator who also values design excellence and creative presentation
- Team leader who inspires trust, demands performance, and leads by example
- Actively engaged in professional communities and understands the power of local influence and relationship building
