Position SummaryThe General Manager / Operations Manager oversees all aspects of daily operations, ensuring efficient workflow, profitability, and high-quality service delivery. This role provides leadership across departments, including service, installation, sales, finance, and administration, while implementing strategic initiatives, managing budgets, and maintaining compliance with company policies and industry standards.
Essential Duties and Responsibilities- Oversee daily operations across all company departments, including service, installation, sales, and administrative functions
- Develop, implement, and enforce operational policies, procedures, and best practices
- Monitor key performance indicators (KPIs) and operational metrics to ensure efficiency and profitability
- Manage departmental budgets, labor costs, materials, and operational expenses
- Lead, coach, and mentor department managers and staff to achieve performance goals
- Ensure compliance with safety regulations, building codes, and company standards
- Collaborate with executive leadership to develop and execute strategic plans
Evaluate operational processes and recommend improvements for efficiency and cost savings - Resolve escalated customer issues or operational challenges in a timely and professional manner
- Review and approve reports, contracts, work orders, and project documentation
- Oversee hiring, training, and performance evaluations for key staff
- Foster a culture of teamwork, accountability, and continuous improvement
- Maintain strong relationships with clients, vendors, and partners
- Ensure the company meets quality, safety, and customer satisfaction goals
- Perform other related duties as assigned
QualificationsEducation & Experience- Bachelor's degree in Business Administration, Operations Management, or related field preferred
- 5-10 years of experience in management, operations, or leadership roles, preferably in HVAC, construction, or service industries
- Proven track record of managing multiple departments and leading teams to achieve operational and financial goals
Licenses & Certifications- Valid driver's license with acceptable driving record
- Additional certifications in management, safety, or industry-specific credentials preferred
Knowledge, Skills, and Abilities- Strong leadership, management, and decision-making skills
- Excellent communication, interpersonal, and negotiation abilities
- Knowledge of operational processes, financial management, and business strategy
- Strong problem-solving and analytical skills
- Ability to develop and implement policies, procedures, and best practices
- Proficiency in Microsoft Office Suite, project management tools, and industry software
- Customer-focused mindset with strong service orientation
- Ability to manage multiple priorities in a fast-paced, dynamic environment
Physical Demands- Ability to sit, stand, or walk for extended periods
- Ability to occasionally lift office or field materials up to 50 pounds
- Ability to visit job sites and offices as required
Work Environment- Office-based with frequent interaction with department managers, staff, and clients
- Job site visits may involve exposure to mechanical equipment, noise, and varying weather conditions
- Fast-paced environment with multi-department oversight
Schedule- Typically Monday through Friday
- May require evenings, weekends, or on-call availability to address operational issues
Performance Expectations- Ensure operational efficiency, profitability, and quality service delivery
- Lead and develop staff to achieve departmental and company objectives
- Maintain compliance with company policies, safety standards, and industry regulations
- Support strategic growth initiatives and overall business performance
DisclaimerThis job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
