Position Summary

 

The ideal candidate is a natural leader and motivator with exceptional team-building, problem-solving, and financial acumen skills to consistently deliver segment profitability. You are a customer-obsessed, data-fluent leader who has successfully scaled complex service operations in fleet management, logistics, transportation, or related industries. You thrive in ambiguity, influence without authority, and excel at transforming operational complexity into simple, repeatable processes that deliver outsized business results.

 

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $170,000-$190,000 with bonus potential. 

 

Location: Remote 

 

Travel: 25%-30%

 

The benefits of belonging – what’s in it for you? 

 

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Essential Duties & Responsibilities

Key Responsibilities

• Deliver consistent KPI and SLA performance across day-to-day service levels, communication, system updates, customer experience, quality, and compliance.
• Manage the full segment Profit & Loss (P&L) with complete accountability for delivering Field Operating Profit that meets or exceeds Board-approved budgets and rolling forecasts.
• Drive segment profitability through rigorous financial oversight, cost management, and resource optimization to achieve or surpass annual profitability goals.
• Build, mentor, and retain a high-performing leadership team while serving as a talent multiplier who develops future leaders and fosters a culture of ownership, accountability, and continuous improvement.
• Design, launch, and continuously optimize tailored service delivery programs for segment accounts while balancing short-term execution with long-term scalability, cost efficiency, and customer experience.
• Lead end-to-end lifecycle of multi-million-dollar, cross-functional initiatives from scoping through execution and measurable value realization.
• Act as the executive escalation point and trusted advisor to C-suite and VP-level client stakeholders.
• Lead customer business reviews with polished, data-driven presentations that diagnose performance, celebrate wins, and secure expansion opportunities.
• Proactively identify and convert expansion opportunities within existing accounts by partnering closely with Sales to drive additional revenue.
• Drive root-cause analysis on service failures and implement preventive, scalable solutions that deliver lasting improvements.
• Partner closely with Sales, Operations, Finance, IT, and HR to align priorities, optimize resources, and drive segment-wide results.
• Monitor internal operational metrics and ensure alignment with targets set by executive leadership.
• Proactively partner with key client contacts to build and maintain strong, long-term business relationships.
• Develop the operational talent pool by optimizing existing team capabilities in partnership with EHS, Safety, and Training departments.
• Attend executive-level meetings and deliver clear, insightful reporting on segment performance.
• Identify and implement operational best practices across all teams to drive efficiency and superior results.
• Evaluate new business opportunities within the segment and prepare executive-level recommendations on which initiatives to pursue.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, or related field.
• 15+ years of progressive program/project management experience in fleet maintenance, logistics, transportation, or field services.
• 10+ years directly managing managers and leading teams of 8-10 direct reports and 100+ indirect reports.
• Demonstrated success owning customer relationships and P&L for accounts >$50M annual revenue.
• Exceptional executive presence and communication skills. Able to simplify complexity and tell compelling stories with data.
• Willingness to travel 25-30%.

 

Strongly Preferred

• MBA or Master’s degree, MBA preferred.
• Direct experience managing mid-to-large, dedicated fleet contracts.

Key Competencies and Minimum Education

INDHB