American Airlines

General Manager, Airport Customer Experience (ATL)

American Airlines • $108K — $130K *
Atlanta, GA 30349In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in related field or equivalent training/experience
  • 7+ years of airline operations experience or relevant experience
  • 4 years in supervisory or management capacity (preferred)
  • Knowledge of managing an operating budget (preferred)
  • Ability to resolve issues with internal and external customers

Responsibilities

  • Direct and oversee daily airport operations for safe and efficient service
  • Assess and optimize resources to enhance station performance
  • Monitor and report on station performance metrics
  • Establish relationships with internal and external stakeholders
  • Coordinate with airport authorities and government agencies
  • Manage flight operations, including scheduled and charter flights
  • Evaluate and recommend process improvements for operational efficiency
  • Oversee budget management and financial administration
  • Lead and develop employees for superior customer service
  • Maintain safety and security standards

Benefits

  • Travel perks for you, family, and friends with access to 365 destinations
  • Comprehensive health, dental, prescription, and vision benefits from day one
  • Wellness programs to support your personal health journey
  • 401(k) program with employer contributions after one year
  • Additional benefits including EAP, pet insurance, and discounts on services
Full Job Description
7/27/26

Location: Hartsfield-Jackson ATL Intl Apt (ATL-TRML)
Cities: Atlanta - GA
Requisition ID: 87128
This job will continue to be posted until at least 8/10/2026. If interested, please apply prior to this date.

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
  • Assesses and executes appropriate resources to optimize station performance
  • Monitors, reviews, and reports station performance
  • Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
  • Coordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively represented
  • Manages scheduled, off-scheduled and charter flight operations and meets performance goals
  • Acts as liaison between the Company and various organizations
  • Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
  • Oversees, monitors and controls budget and manages overall financial administration
  • Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
  • Assumes responsibility of employee management - including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
  • Maintains company standards of safety and security
  • Partners with vendors and contractors
  • Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's or Master's degree in related field or equivalent training/experience
  • 7+ years of airline operations experience or relevant experience

Preferred Qualifications- Education & Prior Job Experience
  • 4 years in supervisory or management capacity
  • Knowledge of managing an operating budget

Skills, Licenses & Certifications
  • Ability to take initiative to act upon and adapt to a fast-paced environment
  • Ability to deliver key corporate messages across all workgroups
  • Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
  • Understands the importance of safety, compliance and regulatory standards associated with flight operations
  • Ability to work cohesively with collective bargaining units
  • Demonstrated collaborative ability across departments, business units, vendors and contractors
  • Ability to resolve issues with internal and external customers
  • Uses sound business judgment to make key decisions
  • Effective conflict resolution skills
  • Track record of exceptional supervisory, leadership and motivational skills
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
  • Valid US drivers license
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Applicable valid driver's license as required by local authorities, if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges
  • Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates
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