Qualifications

• 2+ years managing field operations in home or field services industry (e.g., HVAC, plumbing).
• Proven track record in managing crews and setting operational standards.
• Ability to analyze and drive key performance indicators (KPIs).
• Experience in quality and productivity management for off-site work.
• Strong problem-solving skills in high-pressure situations.
• Highly organized and dependable work style.
• Valid driver's license and reliable transport.

Responsibilities

• Oversee daily operations including scheduling, dispatching, and job production.
• Manage crew performance through hiring, training, and accountability.
• Monitor and drive key metrics: revenue, profitability, and quality scores.
• Ensure exceptional customer experience from initial contact to job completion.
• Implement quality control protocols for work performed at client locations.
• Identify and execute process improvements for business efficiency.
• Resolve operational problems in a timely manner and drive growth initiatives.

Benefits

• Performance-based bonuses linked to measurable outcomes.
• 401(k) retirement plan for future financial security.
• Comprehensive health, vision, and life insurance coverage.
• Clear pathways for career advancement as the company grows.
• Work in a supportive, fast-moving team environment with minimal politics.
• Establish a direct line of communication with ownership for influence and guidance.