OverviewCome on this exciting journey with us as we seek an experienced General Manager that will take charge of one of the most ambitious and iconic office-to-residential conversions to date. Your mission will be to cultivate vibrant connections with new residential tenants, remaining commercial and retail tenants, owners, and the internal team to ensure seamless property operations. The property has a stated goal of delivering a hospitality-driven experience for its residents, with a key focus of providing a high-quality service experience to residents. In conjunction with various stakeholders and utilizing your expertise, it will be your mission to achieve the property's goals and objectives as outlined by upper management and ownership. You will be tasked with not only optimizing occupancy and profits but also elevating the property's reputation, service standards and market value to new heights.
Essential Functions - Interact with property owners, upper management, internal team members, and business partners in an accurate and timely manner to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operations.
- Interface with residents to punctually address their concerns.
- Work in conjunction with internal departments such as compliance, leasing, and accounting, which includes examining all lease packages for current and potential residents.
- Provide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environment.
- Recruit, train, and lead a cohesive team to ensure efficient property operations.
- Oversee the training curriculum to ensure hospitality standards and initiatives are achieved
- Implement, track and achieve set service KPIs that create elevated tenant experiences.
- Ensure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectations.
- Perform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident Manager.
- Oversee ongoing construction for new buildings.
- Negotiate service contracts and ensure compliance with contractual obligations.
- Must be available after-hours for emergencies, coordination of resources and implementation of corrective action.
- Ensure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperwork.
- Participate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports and other standard and when necessary, custom reports.
- Analyze patterns of income and expenses, providing recommendations to ownership. Implement strategies for enhancing financial operational performance wherever feasible.
- Process invoices through the AP system and manage vendor payments.
- Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
- Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
- Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
- Position may be required to perform duties outside their normal responsibilities as needed.
Qualifications- Bachelor's degree in business, marketing, hospitality, real estate, or finance or equivalent experience.
- A minimum of 15 years of multifamily residential property management experience.
- Working knowledge and exposure to office and retail property management.
- Excellent interpersonal, verbal, and written communication skills
- Passion for working with people, ability to create and execute building initiatives, and leading with a hospitality mindset
- Proficiency in navigating computers and property management software, to include Microsoft Office iLuvLeasing (CRM), On-Site, and Yardi.
- Robust labor relations experience and skills.
- Strong technical knowledge of building systems, operations and maintenance.
- Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
- Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
- Work authorization (required)
- Must be available to work weekends (Saturdays and Sundays) as needed
In addition to base compensation, significant incentive pay and full benefits packages are available.
Annual salary range - $225,000 - $250,000
