Role OverviewAs the
General Manager 3 supporting
retail food operations at Kaiser Permanente Santa Clara, you will lead a high-performing team dedicated to delivering an exceptional dining experience for patients, visitors, and healthcare staff. This role is responsible for overseeing all retail food venues, driving operational excellence, enhancing customer satisfaction, managing financial performance, and fostering a culture of safety, service, and innovation within a fast-paced healthcare environment.
What You'll Do- Lead all retail food operations, ensuring exceptional service, quality, food safety, and compliance standards across cafés, coffee venues, and grab-and-go offerings.
- Drive financial success through budgeting, forecasting, labor management, cost controls, and revenue growth initiatives that meet or exceed business goals.
- Develop and inspire teams by recruiting, coaching, and mentoring managers and frontline employees while building an inclusive, engaged, and customer-focused culture.
- Partner with Kaiser Permanente stakeholders to enhance the dining experience, implement innovative retail programs, and ensure operational excellence aligned with client expectations.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring- Proven leadership experience managing large-scale retail food operations, hospitality, healthcare, campus, or corporate dining environments with responsibility for financial and operational performance.
- Strong business acumen with demonstrated success in budgeting, labor management, food cost control, and driving revenue growth.
- Exceptional customer service focus with the ability to build relationships, respond to customer needs, and create memorable dining experiences.
- A results-oriented and collaborative leadership style with excellent communication skills, a passion for developing talent, and a commitment to continuous improvement and innovation.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years
