Position SummaryITS has an immediate opening for a Warehouse General Manager at our newest facility located near Harrisburg, PA. This position reports to ITS' Sr. Director of Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.
Principle Accountabilities- Responsible for oversight of all functions in the Distribution Center
- Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development
- Create a culture that promotes ITS' shared values and supports positive employee relations
- Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee
- Work directly with clients to effectively plan and forecast future business activity
- Utilize WMS to develop reliable forecasts
- Build an understanding of customer's needs so that ITS can plan accordingly
- Work with sales to identify cross-selling opportunities with existing clients
- Own the client / customer relationship. What does this mean?
- Ensure the customer's experience with ITS exceeds their expectations
- Ensure that all activities performed by ITS on the customer's behalf are value added
- Ensure we're always prepared in the event of a review and that we follow up on all findings
- Ensure the facility and grounds are maintained to ITS standards
- Develop a preventative maintenance program for the facility
- Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product
- Own your P&L along with monitoring and operating capital budgeting
- Take an active role in the budgeting process, through planning and creation
- Maintain Capex activities that are in line with P&L
- Assess operations through cost-based decision making and regular planning & analysis activities
- Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals
- Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management
- Coordinate and execute programs focused on continuous process improvement throughout the facility
- Take ownership of the new customer implementation process. Activities include but are not limited to:
- Collaborate with sales team to develop and implement a customer startup plan
- Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support
- Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).
- Partner with engineering team to optimize layout, handling process, and operational procedures
Position RequirementsThe ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.
Additional requirements include:
- Bachelor's Degree preferred
- Five to Seven years' general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations
- Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.
- Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization
- Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.
- Solid financial acumen - experience with the planning, building and analysis/execution of budgets
- Thorough knowledge of warehouse safety and security practices
- Ability to work with a high degree of autonomy and drive results through Company and contract employees
