M&T Bank Corporation

GenAI Program Manager

M&T Bank Corporation • $128K — $214K *
Buffalo, NY 14221In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or 10+ years of project management experience
  • 14+ years of combined higher education and/or experience in lieu of degree
  • Proficient with project management methodologies and software
  • Strong verbal and written communication skills for executive interactions
  • Demonstrated problem-solving and organizational capabilities

Responsibilities

  • Lead and evolve the Bank's Generative AI strategy into actionable programs
  • Establish a sustainable enterprise Generative AI operating model
  • Collaborate with various teams to operationalize Generative AI safely
  • Develop and manage the roadmap balancing innovation and risk
  • Drive execution of AI use cases ensuring measurable outcomes
  • Establish repeatable frameworks for scaling AI capabilities
  • Monitor industry trends to refine AI strategies and implementations

Benefits

  • Strong emphasis on organizational change management
  • Access to a wide range of resources for team development
  • Opportunity to work on high-priority, impactful projects
  • Exposure to evolving technologies and regulatory landscapes
  • Potential for substantial career growth in project management
Full Job Description
Overview:
Leads the implementation, maturation, and long-term sustainability of the Bank's Generative AI program. Responsible for translating emerging AI capabilities and conceptual ideas into practical, scalable business solutions that deliver measurable value. Drives the establishment of governance, operating models, risk management frameworks, adoption strategies, and execution disciplines necessary to embed Generative AI capabilities across the organization. Ensures alignment with the Bank's strategic objectives, regulatory requirements, and risk appetite while navigating a rapidly evolving technology landscape.
Manages changes to program scope, priorities, timelines, and investment plans using appropriate governance and change management practices. Maintains flexibility and agility to adapt program direction as AI technologies, regulations, business needs, and market conditions evolve.

Primary Responsibilities:
  • Lead the implementation and ongoing evolution of the Bank's Generative AI strategy, transforming emerging concepts, opportunities, and executive priorities into actionable programs, capabilities, and business outcomes.
  • Establish and maintain a sustainable enterprise Generative AI operating model, including governance, intake and prioritization processes, funding mechanisms, value realization frameworks, and adoption strategies.
  • Partner with business, technology, risk, legal, compliance, information security, and data management teams to operationalize Generative AI capabilities in a safe, scalable, and compliant manner.
  • Develop and manage the roadmap for Generative AI initiatives, balancing innovation, regulatory expectations, risk management requirements, and business value.
  • Drive cross-functional execution of Generative AI use cases from ideation through implementation, ensuring measurable outcomes, adoption, and operational sustainability.
  • Establish frameworks, standards, and repeatable processes that enable the organization to scale AI capabilities while maintaining appropriate governance and controls.
  • Monitor industry trends, emerging technologies, regulatory developments, and competitive advancements to continuously evolve the Bank's AI strategy and implementation approach.
  • Lead organizational change management efforts, promoting awareness, adoption, education, and responsible use of Generative AI capabilities across the enterprise.
  • Identify opportunities to improve operational efficiency, employee productivity, customer experience, and business growth through application of Generative AI and automation technologies.
  • Build executive-facing reporting, success metrics, and performance indicators that measure adoption, value delivery, risk management effectiveness, and overall program maturity.
  • Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale. Determine and coordinate sharing of resources among constituent projects for overall program benefit.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.


Scope of Responsibilities:
Responsible for establishing, scaling, and sustaining the Bank's enterprise Generative AI program while managing a portfolio of strategic initiatives. Ensures that Generative AI capabilities are implemented in a manner that aligns with business priorities, regulatory expectations, risk management standards, and long-term strategic objectives.
Serves as a key leader in translating emerging technologies and evolving business needs into practical, executable programs that deliver measurable outcomes. Works across organizational boundaries to drive alignment, remove obstacles, establish governance, and accelerate adoption.
Requires the ability to operate effectively in an environment characterized by evolving technologies, changing priorities, regulatory uncertainty, and significant organizational transformation.
Project Guidelines:
Project Scope: $5.0 m or more
Team Size Range: 35 - 100 FTE
Project Duration: 12 - 24 months
Project Size: Multiple high priority projects
Project Customer: Entire organization or multiple divisions
Scope of Change: Substantial changes to business processes or procedures
Project Timeline: Moderately aggressive
Project Innovation: Moderately defined
Project Benefits: Major
Project Customization: Major
Number of Interfaces: 6 or more
Project Integration: Internal and External Systems

Supervisory/ Managerial Responsibilities:
Manages a team of 20+ directly and indirectly and 100+ on a project team basis

Education and Experience Required:
Bachelor's degree and a minimum of 10 years' proven project management experience,
OR in lieu of a degree,
A combined minimum of 14 years' higher education and/or work experience, including a minimum of 10 years' proven project management experience.
Proficiency with personal computers as well as pertinent software packages.
Strong knowledge of project management methodology.
Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
Excellent problem-solving skills.
Ability to work individually as well as a member of a team.
Self-motivated, results-driven and well-organized individual.
Ability to handle multiple tasks and work under time constraints in support of various assignments.
Ability to function professionally at many different levels (clients, management and peers).
Strong interpersonal skills necessary for business partner relationships within and outside the organization.
Ability to build mutual trust and encourage respect; open to diverse points of view.

Education and Experience Preferred:
Project Management Professional (PMP) certification.
Program Management Professional (PgMP) certification.
Master's degree.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ
MTB
* Ladders Estimates

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