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Job DescriptionJob Specifications

Position Summary:

In this important role you will effectively lead a service and operations workforce, focusing on obtaining organizational objectives within the guidelines of providing safe, reliable natural gas utility service to customers.

Pay Range: $105,750 - $174,450 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Gas Operations Manager

Location: Webster City, Iowa

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:
• Proactively promote and lead safety initiatives in all phases of operations and in compliance with DOT, State, and Company standards.
• Supervise, schedule, train, and develop front-line employees performing work in the areas of construction, maintenance, appliance repair, and customer and administrative support.
• Manage employee & labor relations issues at the operational level, with assistance from Human Resources.
• Lead all aspects of and ensure the completion of all regulated/mandated work.
• Respond to and resolve customer requests and issues while providing top tier customer service.
• Actively participate in maintaining favorable community relations.
• Actively sponsor or lead continuous improvement efforts and build a positive environment that empowers all employees to continuously improve.
• Make daily decisions that positively impact capital and maintenance programs including external contractors.
• Respond to emergency situations and participate in the emergency on-call rotation schedule.

Additional Responsibilities:
• Provide technical, financial, and operational expertise.
• Maintain training records and compliance documentation.
• Other duties as assigned.

What Is Required:
• Bachelor's Degree business management, engineering or related field or equivalent combination of education and experience
• Minimum of (3) three years of utility industry, gas operations, or other relevant experience

What Is Desired:
• Strong leadership skills including coaching and engaging employees.
• Strong communication and presentation skills.
• Ability to connect with a wide variety of audiences.
• Ability to be effective in a fast-paced environment.
• Financial management, budgetary, planning, and forecasting skills.
• Ability to independently manage multiple tasks.
• Strong problem resolution and project management skills.
• Proficient computer skills (word processing, spreadsheets, presentation software).
• Ability to participate in cross-functional teams and manage external contractors.
• Excellent collaboration and customer service skills.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

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