SUMMARY: Manages personnel in the unit to assure claim processing in a prompt, professional and efficient manner in accordance with company guidelines and procedures. May manage complex claim files. Reviews claim files providing direction and settlement authorization. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist and direct examiners/adjusters in the proper investigation of coverage and liability issues and extend settlement authority to effect accurate, timely, cost effective handling of claims. • May manage the claims clerical staff as needed. • Give technical direction to adjusters (either staff or independent) and administratively supervises staff adjusters. • Manage litigation, subrogation and salvage to ensure cost effective returns. • Furnish appropriate weekly and monthly management reports / results to Director of Claims. • Assist in training and developing staff. • Read and interpret insurance contracts. • Conduct monthly quality control reviews of claim files. • Ensure employee objectives, performance and evaluations are consistent with department goals and objectives. • Responsible for training and development of staff, managing performance, resolving conflicts and problems, and distributing and checking work. • Make recommendation regarding hiring, salary increases, and promoting and terminating associates. • Have daily contact with claims directors, examiners, adjusters, insureds, claimants, attorneys, vendors, agents and other department managers. • Have contact with auditors and government/regulatory agencies. • Have access to information that is important and must be kept confidential. • Perform other similar or related duties as assigned. REQUIRED EDUCATION/EXPERIENCE: • 4-year degree from an accredited institution. • 10 years' successful claims handling including advanced skills in coverage, investigation, negotiation, salvage and subrogation is a plus. • 3-5 years' experience as a Supervisor or Manager is a plus. • 3-5 years' experience with multi-line claims; heavy emphasis on Garage, Commercial Liability, Material damage claims and Commercial GL is a plus. • 3-5 years' experience with multi-state responsibilities is a plus. • Experience with Excess and Surplus lines is a plus. • Resident adjuster's license in North Carolina. • Non-resident adjuster's license where required in the state where ACIC does business. Revised 09/27/2021 REQUIRED SKILLS: • Knowledge of and adherence to state laws and regulations governing the handling of property and casualty claims. • Basic understanding of accounting principles, construction, underwriting, marketing and auto physical damage estimating. • Knowledge of medical terms and legal issues. • Advanced communication skills are required to understand, interpret and convey technical information. • Knowledge of the litigation process and procedures. • Knowledge of coverage, investigation, negotiation, salvage, subrogation, construction and auto physical damage. MENTAL REQUIREMENTS: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds, sometimes as much as 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Works primarily indoors. Normal office environment Non-standard hours based on project and system support needs. TRAVEL: 20%