Category: Social & Behavior Services
Job Type: Full time
Shift: Day - 08 Hour
Location: Palo Alto, CA
Req:
Employee Group: Non-Exempt/Non-Represented
Benefits Eligible: Yes
Remote Eligible: No
Scheduled Weekly Hours: 40

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Genetic Counselor Assistant supports the Genetic Counselors and other team members in both project work and clinical workflows. Contributes to the management of diverse aspects of the service/program including obtaining a three-generation family history, facilitating and documenting screening and diagnostic testing results, coordinating care for patients, optimizing workflows, and working collaboratively with the team to create a patient-centered and administratively effective environment. The Genetic Counselor Assistant works with the administrative, clinical, and management teams to support operations, project work, and customer service. Provides support to all functions of the team.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Assists with appointment coordination, referrals and/or scheduling, calling patients for intakes, and pedigrees ahead of clinic visit. Assists with obtaining or scanning medical records, monitoring, and responding to patient phone line/emails.
* Assists genetic counselors in drafting and/or dissemination of post-counseling documentation to clinicians, including letters of medical necessity.
* Liaisons with genetic testing laboratories regarding genetic test orders, results, authorizations, records, sample shipping, and filling out requisitions.
* Manages clinic/genetic testing supplies including genetic testing kits, requisitions forms, other clinical forms.
* Maintains clinical databases in Epic.
* Organizes of peer-to-peer reviews to appeal insurance denials.
* Assists with optimization of clinic and operational workflows and metric tracking.
* Assists with accessioning or coordinating patient samples in the laboratory.
* Performs literature searches and researches updated testing options.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree or ongoing course work in biological/health science, preferably with focus on genetics.

Experience: None Required

License/Certification: None Required

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
* Knowledge of biological/health science, preferably with focus on genetics.
* Knowledge of genetic terminology and concepts
* Ability to maintain confidentiality of sensitive information, e.g. protected health information (PHI)
* Ability to analyze information and situations, prioritize tasks, develop solutions, and make recommendations
* Ability to use good judgment and in a team setting
* Ability to adapt to an ever-changing, fast-paced environment
* Ability to solve problems and identify solutions
* Strong organizational skills
* Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint
* Skill in performing thorough medical literature searches
* Excellent organizational, interpersonal, and communication (both verbal and written) skills
* Skill in EPIC electronic medical record application
* Strong interpersonal skills, including communicating clearly and sensitively with patients, families, referring clinicians, and research colleagues

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $44.92 to $50.95