City Of New York

Genetec Support Engineer

City Of New York • $85K — $100K *
East Elmhurst, NY 11370In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field with 4 years of relevant experience, or 8 years of experience without a degree.
  • Experience in data center engineering, operations, cloud engineering, and complex IT infrastructure engineering.
  • Familiarity with security technologies including video management, access control, and body-worn cameras.
  • Proficient in managing Microsoft Windows servers and VMware environments.
  • Strong troubleshooting skills related to hardware, software, and network issues.

Responsibilities

  • Administer and support the Genetec Video Management System.
  • Troubleshoot and maintain Windows and VMware infrastructure for security systems.
  • Manage and resolve issues within the EMC SAN/storage environment.
  • Provide technical support for Genetec Access Control and Door Control systems.
  • Support License Plate Recognition (LPR) systems and associated technologies.
  • Monitor system performance and proactively address potential service interruptions.
  • Engage in system upgrades, patches, and maintenance according to IT policies.

Benefits

  • 24/7 on-call support rotation with emergency response obligations.
  • Opportunity to work on critical security systems in a major urban environment.
  • Collaborative team environment with a focus on advanced technology.
  • Access to ongoing training in new security technologies and system enhancements.
  • Stability of supporting essential operations in New York City's Department of Corrections.
Full Job Description
The IT Division is in need of a Genetec Support Engineer to support our Genetec Video Management System, underlying Windows and VMware infrastructure, EMC SAN environment, Genetec Door Control System, LPR and Body Camera environments. Candidate will be part of a team Responsible for 24x7 support and coverage across all DOC operations and facilities in the City of NY. The Genetec Support Engineer will serve as a member of the technical support team responsible for maintaining the availability, reliability, and performance of critical security systems across DOC operations and facilities throughout New York City. The position will support the Department's Genetec Video Management System (VMS) and associated infrastructure, including Windows servers, VMware environments, EMC storage systems, access control, License Plate Recognition (LPR), and Body-Worn Camera technologies. The Genetec Support Engineer will: -Provide administration, configuration, monitoring, maintenance, and technical support for the Department's Genetec Video Management System. -Support the underlying Microsoft Windows Server and VMware infrastructure associated with Genetec and related security systems. -Maintain and troubleshoot the Department's EMC SAN/storage environment supporting video surveillance and other security technology platforms. -Provide technical support for the Genetec Access Control/Door Control System, including troubleshooting system, server, connectivity, and hardware-related issues. -Support License Plate Recognition (LPR) systems and associated applications, servers, cameras, and infrastructure. -Provide technical support for the Department's Body-Worn Camera environment, including system availability, application functionality, storage, connectivity, and integration issues. -Monitor system performance, availability, storage utilization, and overall infrastructure health and proactively address potential service interruptions. -Diagnose and resolve hardware, software, operating system, network, storage, and application-related issues affecting Genetec and integrated security systems. -Perform system upgrades, patches, configuration changes, and preventative maintenance in accordance with established IT policies and change-management procedures. -Coordinate with internal IT teams, vendors, contractors, and operational stakeholders to troubleshoot and resolve complex technical issues. -Maintain technical documentation, system configurations, troubleshooting procedures, and support records. -Participate in testing and implementation of new security technologies, system enhancements, integrations, and infrastructure upgrades. -Respond to system incidents and outages and assist with root-cause analysis and corrective action. -Ensure security systems remain operational and available to support the Department's facility security, safety, monitoring, and investigative requirements. -Participate in a team responsible for providing 24x7 technical support and coverage for critical systems supporting DOC facilities and operations throughout New York City. -Participate in an on-call rotation and provide after-hours, weekend, and emergency support as operational needs require. -Perform other related technical duties and special projects as assigned. IT INFRASTRUCTURE ENGINEER - 95714 Qualifications 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 3. Education and/or experience which is equivalent to "1" or "2" above. Additional Information

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Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

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