Ball Aerospace & Technologies

Functional Analyst, Site Support

Ball Aerospace & Technologies • $75K — $105K *
Conroe, TX 77301In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field preferred.
  • 2-5 years of job-related experience required.
  • 3+ years of development experience for complex systems support.
  • Experience communicating with customers for requirements analysis.
  • Experience in process and technology re-engineering practices, e.g., Six Sigma or ITIL.

Responsibilities

  • Administer and support complex IT environments and tools.
  • Review system performance and ensure adherence to service level agreements.
  • Deliver high quality technical solutions tailored to business needs.
  • Identify innovative solutions to optimize business plans.
  • Provide Tier 2 infrastructure support for a global user base of 15k+.
  • Adhere to ITIL and industry best practices for management processes.
  • Define specifications to address complex business challenges.

Benefits

  • Participation in the annual incentive compensation plan.
  • Access to a comprehensive benefits structure.
  • On-site work required at the Conroe, TX location.
  • Opportunity for travel between Ball locations.
Full Job Description
Primary purpose of the position:

Provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently.
Responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure. This role serves as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components. The position involves investigating feasibility, analysing requirements, and developing detailed specifications to provide high quality service to our customers.

Essential Responsible Areas:
  • Administer and support complex environments, including core infrastructure tools and technologies. Perform hands-on administration tasks including installation, configuration, backup, and recovery.
  • Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements.
  • Ensures the delivery of high quality technical solutions that meet business needs. Configures, develops, tests, monitors, and supports changes and enhancements to IT environment.
  • Takes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.
  • Administer systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+.
  • Perform duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management. Utilizes other industry ITSM best practices where relevant to Ball's future.
  • Adhere to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.
  • Define detailed specifications in compliance with operations architecture to solve complex business problems.
  • Work closely with third-party vendors including software providers, implementation partners, and consultants.
  • Tune infrastructure parameters for efficient resource utilization and suggest improvements for optimization.
  • Provide Tier 2 infrastructure support, follow support escalation processes, and maintain documentation.
  • Suggests improvements to optimize the current environment with tools for efficient turnaround.
  • Creates and maintains standard operating procedures (SOP) and other necessary documentation.


Professional & Education Qualification:
  • Broad training in a related field usually acquired through college. Bachelor's degree in a relevant field preferred.
  • Job related experience for 2-5 years minimum.
  • 3+ years development experience implementing solutions for complex systems support business processes.
  • Experience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).
  • Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi

Skills & Knowledge
  • Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs.
  • Ability to manage and maintain SLAs for incident, request, change and problem management.
  • Ability to communicate clearly and provide broader IT perspective to clients.
  • Ability to negotiate with customers to promote or sell ideas or concepts.
  • Ability to manage and prioritize multiple, complex initiatives simultaneously
  • Ability to handle sensitive and proprietary information confidentially.
  • Ability to work in a manufacturing environment while maintaining proper PPE compliance.
  • Demonstrate strong customer service skills while adhering to company policies and standards
  • PLC programming experience is a plus.
  • Proficient in end-user support, hardware and software setup, infrastructure installation and integration.
  • Experience with ServiceNow or and ability to create Dashboards/Reports.
  • In-depth technical knowledge and expertise in field. Strong development skills in relevant technology
  • Understanding of ITIL best practices, security standards, and governance/compliance laws.
  • Familiarity with agile practices, project management methodologies.
  • Advanced technical skills in networking, server administration, and system troubleshooting.
  • Experience in handling large-scale infrastructure environments and user bases.
  • Familiarity with Manufacturing/Quality System support, including SFOL and BPLM systems. Strong understanding of systems/applications troubleshooting and IT/OT convergence.


Compensation & Benefits:
  • Expected Hiring Salary Range: $75,400 - $105,290 (Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
  • This role will be eligible to participate in the annual incentive compensation plan.
  • Please visit our "Total Rewards" page to learn more about Ball's comprehensive benefits structure.
  • This position is based in Conroe, TX and requires regular in person engagement by working on-site 5 days per week. Travel and local commute between Ball locations and other possible non-Ball locations may be required


When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role.

About Ball Aerospace & Technologies

Ball Corporation is a provider of metal packaging for beverages, foods and household products, and of aerospace and other technologies and services to commercial and governmental customers. Founded in 1880, the company employs more than 15,000 people in more than 90 locations worldwide. Ball Corporation stock is traded on the New York Stock Exchange under the ticker symbol BLL.

Ball Aerospace & Technologies Careers

Join the visionary team at Ball Aerospace & Technologies, a leader in cutting-edge innovation and technology solutions. As part of our dynamic team, you will have the opportunity to contribute to groundbreaking projects that redefine industry standards and push the boundaries of what is possible.

Why Ball Aerospace & Technologies?

At Ball Aerospace & Technologies, we are committed to fostering a culture of diversity and inclusion, where every team member is valued for their unique perspectives and skills. Our company thrives on the principles of professional growth, leadership development, and continuous learning, ensuring that every employee has the opportunity to reach their full potential.

Explore Job Opportunities and Internships

Whether you're a seasoned professional looking for your next career challenge or a student seeking a hands-on internship, Ball Aerospace & Technologies offers a range of employment opportunities across various disciplines. Our team is constantly growing, and we are always on the lookout for individuals who are passionate about innovation and eager to make a significant impact.

Growth and Development

We believe in nurturing the talents of our team members through targeted growth opportunities and comprehensive leadership training programs. Our commitment to professional development is reflected in our robust offerings of training sessions, workshops, and seminars designed to enhance your skills and advance your career.

Benefits and Culture

Choosing a career at Ball Aerospace & Technologies means more than just having a job. It means being part of a supportive community that values your well-being and professional growth. Our employees enjoy a competitive package of benefits, including health, vision, and dental insurance, retirement plans, and flexible working arrangements. More importantly, our inclusive culture encourages collaboration, creativity, and continuous improvement.

Networking and Professional Development

We actively encourage our employees to engage in professional networking and community-building activities. These opportunities not only enhance your career but also contribute to the innovation and collaborative spirit that define our company.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Ball Aerospace & Technologies. We are hiring across multiple positions and looking for talented individuals who are ready to join our mission of discovery and innovation.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from Ball Aerospace & Technologies by following our careers blog. Learn from the experiences of our team members and gain insights into our unique employment culture.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in aerospace technology. Check out our current job listings, tailor your resume, and prepare for an interview that could launch your career to new heights. At Ball Aerospace & Technologies, your future is waiting.

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PERSONALIZE YOUR JOB ALERTS

Join Ball Aerospace & Technologies, where your skills, leadership, and passion for innovation can thrive in the pursuit of technological excellence and professional fulfillment.
Learn more about Ball Aerospace & Technologies
Size
24,300 employees
Market Cap
$16.1 billion
Industry
Aerospace & Defense
Net Income
$585 million
Founded
1980
5 Year Trend
+8.8%
Revenue
$11.7 billion
NASDAQ
BLL
* Ladders Estimates

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