Bowhead Support Services

Full Stack / ServiceNow Developer

Bowhead Support Services$120K — $135K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Hands-on experience with ServiceNow in an enterprise IT environment.
  • Experience in DoD environments including RMF, STIGs, and DISA tools.
  • Proficiency in managing virtualized environments (VMware, Hyper-V).
  • Strong skills in PowerShell, Bash, or similar scripting languages.
  • Excellent problem-solving and communication skills.
  • Security+ CE certification (required for IAT Level II compliance) and additional relevant certifications like MCSA, RHCSA, or VCP.

Responsibilities

  • Administer and support daily operational requirements of computer network systems.
  • Install hardware, software, and perform system upgrades and network security management.
  • Maintain and implement network security tools such as firewalls and intrusion detection services.
  • Train staff on software applicable to their positions and assist with IT-related queries.
  • Troubleshoot hardware, software, and network issues encountered by users.
  • Assist with the maintenance and monitoring of organizational mailboxes for user support.
  • Develop IT-related procedures and provide recommendations for future IT needs.

Benefits

  • 100% onsite position, ensuring direct collaboration with the team.
  • Opportunity to work in a DoD environment with a focus on compliance and security.
  • Professional development through training and support for certifications.
  • Exposure to diverse technologies within a fully virtualized environment.
  • Engagement in meaningful work that directly supports military operations and initiatives.
Full Job Description
Overview

Bowhead seeks a Full Stack / ServiceNow Developer to join our team supporting the Program Office for NSWC Corona in Norco, California.

 

This position is 100% onsite.

Responsibilities

• Systems Administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers. • Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation. • Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications • Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services. • Lead Systems Administrator trains staff on software applicable to their position, assists customers with information technology, monitors system configuration (hardware and software), and provides instruction on computers and applications.• Answering questions about installation, operation, configuration, and customization.• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.• Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.• Maintain and develop IT related procedures required to support the organization.• Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.• Provide recommendation to future IT needs of the organization.• Maintain data files and monitors system configuration to ensure data integrity.• Assist in the preparation of a monthly progress and status report.

• Other duties as assigned.

Qualifications

• Hands-on experience with ServiceNow in an enterprise IT environment.

• Experience in DoD environments including RMF, STIGs, and DISA tools.• Proficiency in managing virtualized environments (VMware, Hyper-V).• Strong skills in PowerShell, Bash, or similar scripting languages.• Excellent problem-solving and communication skills.• A high school degree, or a GED, and more than seven (7) years of relevant system administration and five (5) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR• A bachelor's degree in a relevant field and four (4) years of relevant system administration, and three (3) years of experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR• A master's degree in a relevant field and two (2) years of relevant system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions.• Security+ CE (required for IAT Level II compliance)

• Microsoft, Red Hat, or VMware certifications (e.g., MCSA, RHCSA, VCP), ITIL Foundation, CISSP, or other cybersecurity certifications a plus

 

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the minimum Secret level.

Physical Demands:• Must be able to lift up to 25 pounds• Must be able to stand and walk for prolonged amounts of time• Must be able to twist, bend and squat periodically

 

Targeted salary range is $120,000 to $135,000 annually based on qualifications and experience.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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About Bowhead Support Services

Bowhead Support Services is a defense contractor that provides a range of services to the U.S. government and other customers. The company was founded in 1996 and is headquartered in Alexandria, Virginia. Bowhead Support Services provides services in the areas of engineering, logistics, information technology, and security. The company has operations in the United States, Europe, and the Middle East. Bowhead Support Services is a subsidiary of Ukpea?vik Iñupiat Corporation, an Alaska Native corporation.
Learn more about Bowhead Support Services
Size
1,000 employees
Industry
Net Income
$5 million
Founded
1996
5 Year Trend
+5%
Revenue
$100 million
NASDAQ

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