Job SummaryThe Fulfillment Manager will oversee and coordinate all essential functions of the distribution center and warehouse staff.
Hours and Wages- Exempt salary position
- Monday-Friday 7:00AM start
- Starting wage: $70,000-$92,000 based on relevant years of experience, education, certifications, and comparison to other employees already in this role
Duties and Responsibilities- Oversee the day-to-day operations of the fulfillment center, including scheduling, warehouse staff, and shipping and receiving
- Measure productivity by analyzing performance data, financial data, and activity reports
- Ensure customer complaints are investigated and resolved
- Conduct performance evaluations that are timely and constructive
- Collaborate with department heads to coordinate production, sales, record controls, and purchasing
- Forecast peak delivery periods and issue appropriate work assignments
- Monitor inventory levels, ensure stock availability, minimize costs, and meet compliance standards
- Streamline logistics for cost-effectiveness and efficiency in warehouse operations
- Ensure compliance with industry regulations, safety standards, and quality guidelines
- Lead weekly meetings and communicate goals and assignments
- Handle and participate in investigating employee concerns
- Identify and escalate all operational concerns to appropriate management
- Determine labor needs to meet production goals
- Hire, train, discipline, and onboard new staff
- Periodic travel may be required
- Perform other related duties as assigned
Skills and Abilities- Ability to manage and coordinate a variety of shipping methods
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Thorough understanding of applicable federal, state, local and company safety policies
- Proficient with Microsoft Office Suite or related software
Education and Experience- At least 21 years of age
- High school diploma or equivalent required
- Bachelor's degree in Business Management, Operations Management, Supply Chain Management, Logistics or related field preferred
- 3+ years of experience in distribution or transportation industry preferred
- Must hold or obtain a valid forklift certification
- Must hold a valid CDL Class A driver's license OR successfully complete Company paid CDL training program
Physical Requirements- Ability to pass a DOT physical exam
- Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionally
- Ability to bend, lift, twist, carry, and slide freight in the warehouse
- Prolonged periods of sitting at a desk and working on a computer
- Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
Benefits- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.
