Citigroup, Inc

Front Office Production Support Senior Analyst Vice President

Citigroup, Inc$142K — $213K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 6-10 years experience in a relevant technical support role
  • Direct communication experience with US Govie and Repo traders
  • Strong understanding of Bonds, Swaps, Repo, trading, risk, and pricing
  • Proficient in Python, Grafana, Linux, SQL, and KDB
  • Experience with ServiceNow and JIRA for incident management
  • Strong problem solving and strategic thinking skills
  • Excellent interpersonal and communication skills

Responsibilities

  • Provide technical support directly to Front Office trading desks
  • Manage production issues for core Rates applications
  • Identify and address user issues with timely solutions
  • Drive engineering initiatives to improve workflows
  • Implement automation solutions to reduce manual tasks

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Retirement savings plan with 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Generous paid time off including vacation and sick leave
  • Paid holidays
Full Job Description
The Fixed Income Rates production support group provides direct support to a diverse set of trading desks all trading under the "Rates" banner. Your responsibilities will be aligned to supporting platform and tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the Rates Technology. We are the first line of technical defense as we work closely with partners in our business including Trading, Sales, Operations & Risk and Controls to operate stable platforms to enable us to the be the best for our clients.

The successful candidate will be responsible for production management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues. The candidate will also be responsible for driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions.

Responsibilities:
  • Direct Front Office Support Experience: 3+ years of proven experience providing technical support directly to Front Office within a financial institution.
  • Financial Product Expertise: Hands-on experience with financial products, with a strong preference for Fixed Income/Rates.
  • Technical Proficiency: Demonstrated hands-on technical experience, (Linux environment preferred), including system administration, bash scripting, relational databases.
  • Production Support: Know procedures around incident handling, including identification, triage, escalation, communication, troubleshooting, resolution, post-incident review and prevention.


Qualifications:
  • 6-10 years' experience
  • Communicating directly with US Govies, IRD, Repo traders.
  • Understanding of Bonds, Swaps, Repo, trading, risk and pricing.
  • Python, Grafana, Linux, SQL, KDB knowledge.
  • Good understanding of incident management with ServiceNow, JIRA.
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Service oriented attitude
  • Ability to work in a fast-paced environment
  • Experience working or leading requirement gathering efforts for multiple large development projects at one-time
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills


Education:
  • Bachelor's/University degree


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$142,320.00 - $213,480.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 05, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ

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