Front Office Manager-Rooms-Westin San Francisco Airport

Davidson Hospitality Group

$85K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in hotel front desk management or supervisory roles
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Fluency in English
  • Proficient in hotel management software and Microsoft Office
  • Detail-oriented with effective multitasking abilities
  • Customer service focused with a commitment to guest satisfaction

Responsibilities

  • Lead and manage front desk operations
  • Oversee and train front desk staff
  • Ensure exceptional customer service and guest satisfaction
  • Collaborate with other departments for seamless guest experiences
  • Manage recruiting and hiring processes
  • Conduct performance reviews and recognition programs
  • Handle cash transactions and maintain accurate financial records

Benefits

  • Multiple tiers of medical coverage
  • Dental and vision coverage
  • 24/7 Teledoc service
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off, including vacation and holidays
  • 401K match
Full Job Description
Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Qualifications

  • 2+ years of experience in hotel front desk management/supervisory operations or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Read, write and speak English fluently
  • Proficient in hotel management software and Microsoft Office
  • Detail-oriented and able to multi-task effectively
  • Customer service oriented and committed to providing exceptional guest experiences
  • Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
  • Prior cash handling experience necessary
  • Ability to work flexible hours, including weekends and holidays as needed


Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

Salary Range

USD $85,000.00 - USD $90,000.00 /Yr.

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