About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace-it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job-it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA
What you will have an opportunity to do:
Front Office Managerđź“Ť Santa Cruz, CA
đź’° Salary: $80,000 - $85,000 annually (DOE)
About UsNestled on 300+ scenic acres in the Santa Cruz Mountains, Chaminade Resort & Spa is a premier destination known for exceptional guest experiences, genuine hospitality, and a strong team culture rooted in connection and service. Managed by Pyramid Global Hospitality, we are committed to creating a "people-first" environment focused on growth, development, and memorable stays.
Position OverviewThe Front Office Manager is responsible for leading all front office operations, ensuring an exceptional arrival and departure experience for every guest. This role oversees the Front Desk, Guest Services, Valet and related functions while driving service excellence, team engagement, and operational efficiency.
Key ResponsibilitiesLeadership & Team Management- Lead, coach, and develop the Front Office team, including supervisors and agents
- Foster a positive, service-driven culture aligned with resort values
- Conduct training, performance management, and scheduling
- Ensure coverage for a 24/7 operation including nights, weekends, and holidays
Guest Experience- Deliver and uphold exceptional guest service standards
- Resolve guest concerns promptly and professionally, creating "WOW" recovery moments
- Ensure VIP arrivals, special requests, and repeat guest recognition are executed flawlessly
- Act as Manager on Duty as needed
Operations & Financial Performance- Oversee daily front office operations including check-in/out, room assignments, and cash handling
- Collaborate closely with Housekeeping, Engineering, and F&B to ensure seamless operations
- Monitor and improve key performance metrics (GSS scores, upsell revenue, occupancy readiness)
- Manage labor costs, payroll, and departmental budgets
Systems & Compliance- Ensure adherence to SOPs, brand standards, and safety protocols
- Maintain accurate guest records, billing, and reporting
- Oversee training on PMS and front office systems
Qualifications- 3+ years of hotel/resort front office leadership experience
- Previous supervisory or management experience required
- Strong knowledge of front desk operations and guest service standards
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, high-guest-volume environment
- Proficiency in hotel systems (Maestro, Opera, or similar preferred)
- Flexible schedule including weekends and holidays
Compensation & Benefits- Salary: $80,000 - $85,000 annually (based on experience)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Employee hotel discounts and resort perks
- Career growth opportunities within Pyramid Global Hospitality
Why Join Us?At Chaminade, you're not just managing a department-you're shaping the guest experience at one of Santa Cruz's most unique resort destinations. Our team culture emphasizes collaboration, growth, and delivering memorable moments for every guest.
What are we looking for?Compensation:$80000
$85000
