Job DescriptionFRONT OFFICE MANAGER - Fairmont Sonoma Mission Inn & Spa (Hotel) Providing engaging, sincere, personalized service is one of the ways our Front Desk Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Desk Manager, where you will lead our team of service ambassadors, maximize Front Desk operations and ensure exceptional guest service.
What you will be doing: Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
- Lead, mentor, and train the Front Office Team
- Provide leadership and direction for the day to day operations of Front Desk, Royal Service, Concierge, and Bell/Valet to ensure all service standards are followed
- Consistently offer professional, friendly and engaging service
- Maximize rooms revenue through participating in yield management meetings and implementing/supporting agreed upon Revenue Management strategies and practices
- Handle guest concerns and react quickly, logging and notifying proper areas
- Communicate effectively with all departments and thrive for guest feedback
- Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
- Strategize with the team on new processes and actively share ideas, opinions and suggestions to improve the environment and hotel experience
- Ensure a clean and safe working environment, with continual emphasis on promoting colleague and guest health and safety.
- Assist in overall management responsibilities as needed
- Follow department policies, procedures and service standards
- Other duties as assigned
Salary Range $78,000 - $83,000
QualificationsYour experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous leadership experience required, preferably in a Front Office/Hotel setting
- Previous Property Management System experience required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Service focused personality and passion for hospitality
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Results oriented with the ability to be flexible and work well under pressure.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Additional InformationFairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
