Aviva

Front Line Leader - Auto Claims Appraisal

Aviva$90K — $115K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in customer service or claims management
  • Strong leadership skills for motivating teams
  • Proven ability to coach and develop team members
  • Experience in appraisal processes from start to finish
  • Analytical skills to measure performance and identify improvements
  • Ability to manage relationships with various stakeholders
  • Knowledge of anti-fraud initiatives and compliance standards

Responsibilities

  • Establish a customer-first culture by coaching team members
  • Keep staff updated on changes in appraisal procedures
  • Review claims for accuracy and provide expert authority
  • Develop action plans for team skill enhancement
  • Advise on claims escalations and ensure efficient service
  • Meet and contribute to National Appraisal performance expectations
  • Conduct ongoing audits and reviews of claims transactions

Benefits

  • Hybrid flexible work model
  • Compelling rewards package including bonuses and health benefits
  • Outstanding career development opportunities available
  • Support for professional development education
  • Competitive vacation package with optional additional days off
  • Employee-driven diversity and inclusion programs
  • Wellness programs to support physical and mental health
Full Job Description
The opportunity

Working with a team supporting our Appraisal teams, including Technical Specialists and field and desk appraisers, the successful candidate will lead, motivate and support their people in the delivery of customer-focused service.

Come join our team!

What you'll do
  • Establishes a customer first culture, actively coaching team members in delivering a superior customer experience.
  • Keep staff informed of all changes in appraisal procedures and anti-fraud initiatives.
  • Review all claims transactions for accuracy and provide authority within designated limits.
  • Responsible for building team's skill, capability and development of action plans to close knowledge or experience gaps.
  • Effectively advises and delivers on expectations with claims escalation matters and ensures they and the team provides prompt, proactive and efficient customer service.
  • Meet National Appraisal performance expectations that are set on an individual and team basis and contributes to the overall team success.
  • Completes ongoing ride alongs, file audits and claim reviews.
  • Accountable to ensure direct reports are in compliance with required service level targets and standard operating procedures.
  • Effectively coaches team to collaborate as one Claims team to meet the customer's needs.
  • Works jointly with the Senior Claims Leader to establish and lead claims initiatives when applicable.


What you'll bring
  • Continuously improve the system and enable our people to be brilliant for the customer
  • Run workflow in and out of the system to meet customer demand
  • Champion a systems thinking approach across the team
  • Can be credible and know how to handle an appraisal, from start to finish
  • Continuously identify, measure and develop the performance of individuals, the team and the system using data
  • Observe from within the work how the current system works to reduce failure, remove waste and improve our methods
  • Is skilled at handling People, our policies and practices
  • Provide guidance, coaching and support to our people, developing them to be the best they can be
  • Have brilliant two-way conversations that are honest and transparent
  • Develop, manage and maintain relationships with internal and external partners


What you'll get
  • The salary band for this position ranges from $90,000 to $115,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.


This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

#LI-MP1 #LI-Hybrid

About Aviva

Natural health retailer and resource. Aviva promotes a holistic approach to your health and well-being through proper nutrition and a healthy, natural lifestyle. Aviva operates a retail store in Winnipeg, MB Canada and serves customers across Canada and around the world through www.avivahealth.com. Everything for healthy living.

Aviva Careers

Joining Aviva presents a prime opportunity to be part of a team that values leadership, innovation, and diversity in the workplace. Aviva, a leading insurance and financial services company, offers a variety of job opportunities that cater to a range of skills and professional interests, making it an ideal place for career growth and development.

Explore Job Opportunities

Aviva is actively hiring and continuously seeks passionate, creative, and solution-driven team players. Search open positions that match individual skills and interests in areas ranging from finance to technology. Each position at Aviva offers the chance to work with a global team that drives industry-leading solutions.

Experience Professional Growth

Aviva is committed to the professional growth of its employees. The company offers unmatched training, development, and certification support, allowing every team member to reach their full potential. Leadership and diversity training are integral parts of Aviva's commitment to fostering an inclusive environment.

Internship Programs

Start a career at Aviva with an internship that offers real-world experience and networking opportunities. Aviva's internships provide a robust platform for learning and applying practical skills in a dynamic setting, preparing interns for full-time positions within the company.

Benefits and Culture

Aviva is renowned for its employee benefits and positive company culture. The company prioritizes the well-being and satisfaction of its team, offering comprehensive benefits that enhance both personal and professional life. Aviva's culture is built on a foundation of respect for diversity and an ongoing commitment to inclusion.

Innovation and Networking

At Aviva, innovation is at the core of all operations. Employees are encouraged to lead transformation projects and introduce new strategies that drive growth and efficiency. Networking within Aviva provides connections to industry leaders and peers who are equally eager to share insights and collaborate on projects.

Career Advancement

Aviva believes in nurturing talent and providing employees with opportunities for advancement. Whether through promotions, cross-departmental moves, or leadership roles, team members have numerous paths to elevate their careers.

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Learn more about Aviva
Size
28,596 employees
Industry
NASDAQ

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