Salary: $91,162.50 - $152,509.50 Annually
Location : Woodbridge, VA
Job Type: Full-Time (FT)
Job Number:
Department: SOCIAL SERVICES
Division: CUSTOMER SERVICE AND SUPPORT
Opening Date: 08/24/2026
Closing Date: 9/7/2026 11:59 PM Eastern
GRADE: C52

About This Role:

As a Human Services Manager, you will oversee a team of Administrative Specialists and manage daily operations across our public benefits programs, ensuring that staff are well supported and that the people we serve receive timely, high-quality service.

Additional responsibilities will include:

• Monitoring workload demands and distributing assignments to meet both immediate and ongoing operational needs.
• Developing, implementing, and evaluating processes and policies to ensure compliance with federal, state, and local regulations.
• Providing guidance to staff on application matters, policies, and procedures, and communicating departmental and divisional initiatives related to customer services and professional development.
• Collaborating with managers within the division and across other divisions to ensure a positive service delivery and high-quality internal and external customer services.
• Meeting regularly with staff to communicate performance expectations, conducting performance evaluations, and identifying training and development needs. Provide coaching as needed.
• Overseeing team workflows, including receiving, researching, and uploading documents; ensuring staff conduct system searches timely and accurately, and uploading results to the case management system.
• Ensuring staff deliver timely, professional customer service via face-to-face or email interactions as needed.
• Managing mail and email correspondence to ensure timely responses.
• Maintaining quality control and ensuring compliance with organizational policies, procedures, and service standards.
• Identifying process improvements, addressing workflow issues, and performing other duties as assigned to support business operations.

Minimum Requirements:

• High school diploma or G.E.D., and 7 years of experience in human services, including strong customer service delivery and working with vulnerable populations

Preferences:

The ideal candidate should have:

• 5 or more years of experience working with the Virginia Case Management System (VaCMS)
• 3 or more years of experience in a management role or equivalent leadership experience
• Proficient in using computer systems, office applications, and telecommunication software to complete analyses and presentations.

Special Requirements):

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Must be bilingual in English and Spanish.
• Candidates must pass criminal history, child protective services, DMV background checks, as well as a language proficiency test for the bilingual requirement.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position must possess a valid driver's license and be eligible to drive for work.
• This position is not eligible for telework. Staff in this position work on-site at the Woodbridge DSS office.

Work Schedule:

37.5 hours per week, Monday-Friday, 8:00 am-4:00 pm at the DSS office at the Ferlazzo Government Center in Woodbridge, VA

Starting Salary Range:

$91,162.50 - $121,836.00 Annual
We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for PSLF for additional information.

NOTE:The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• I have read, understand, and acknowledge the above statement
• I decline to proceed any further in this process.

02

Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No

03

Please indicate your highest level of completed education. *Please be sure to include details of your education in your application.

• Associate degree or higher
• High school diploma or GED
• None of the above

04

Please quantify your years of experience in human services, including strong customer service delivery and working with vulnerable populations. *Please be sure to include this experience in the work history details in your application.

• 7 or more years of experience
• 4-6 years of experience
• 3 years or less
• No experience

05

Do you have a valid driver's license and a safe driving record?

• Yes
• No

06

Are you fluent in both English and Spanish?

• Yes
• No

07

Quantify your years of experience working with the Virginia Case Management System (VaCMS). *Please be sure to include details of this experience in your application.

• 5 or more years of experience
• 3-4 years of experience
• 1-2 years of experience
• No experience

08

Quantify your years of experience in a management role, or equivalent leadership experience. *Please be sure to include details of this experience in your application.

• 3 years of experience
• 2 years of experience
• 1 year or less experience
• No experience

09

Please select the option that best represents your proficiency in using computer systems, office applications, and telecommunication software to complete analysis and presentations. *Please make sure this experience is detailed in your application.

• Advanced - Independently use a wide range of software and systems with little to no assistance; able to troubleshoot, adapt tools to meet complex work needs, and assist or train others. Comfortable with data analysis tools, reporting systems, or data visualization applications (e.g., Excel advanced functions or similar
• Proficient - Comfortable using most common programs in a work setting with minimal assistance (e.g., Word, Excel, Outlook, Zoom/Teams); able to produce documents, spreadsheets, presentations, and communicate effectively using standard office software
• Basic - Able to perform routine tasks such as sending email, entering data, or using a word processor, but requires occasional supervision or guidance when using unfamiliar programs or features.
• Limited - Minimal experience with workplace software and systems; would require structured training to perform most computer-based job tasks.

Required Question