Intuit Inc

Fraud & Risk Analyst, Customer Trust & Safety

Intuit Inc • $123K — $167K *
Oakland, CA 94601In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience in analytical roles, preferably within Fraud Prevention or Risk.
  • Advanced proficiency in SQL and coding for data analysis.
  • Experienced in statistical analysis to support policy recommendations.
  • Strong background with relational databases, notably Hive, preferred.
  • Significant experience in data visualization tools like Tableau and Python.
  • Exemplary communication skills for cross-functional interaction and consensus-building.
  • Detail-oriented with strong organizational skills and empathy.

Responsibilities

  • Lead initiatives to analyze fraudulent behavior and identify risk trends.
  • Drive process improvements and suggest projects for enhanced customer experience.
  • Leverage AI tools for innovation in fraud prevention and problem-solving.
  • Collaborate with various teams to provide insights that inform decisions.
  • Design and communicate complex analyses and business processes effectively.
  • Develop metrics and dashboards to assess fraud activities and mitigate policies.
  • Advocate for standardization of fraud-related datasets for comprehensive analysis.

Benefits

  • Eligibility for cash bonus and equity rewards based on performance.
  • Comprehensive benefits package including health and wellness programs.
  • Commitment to fair pay with regular compensation comparisons.
  • Opportunities for professional development and mentoring programs.
Full Job Description
The team is looking for a Fraud Risk Analyst who is passionate about data and excited to partner with product managers, engineers, and data scientists to deliver fresh insights and intelligent solutions to fight fraud. This individual will cultivate a deep understanding of our Tax, Credit Karma, and consumer products and apply industry best practices and cutting-edge AI technology to solve large-scale fraud challenges like identity theft, account takeover, and product abuse, especially within the tax preparation industry.

Responsibilities

  • Lead initiatives to understand fraudulent behavior, identify trends in the data that indicate elevated risk, and create policy recommendations/solutions.
  • Drive change by proactively identifying ways to improve existing processes and suggest projects that address key issues while providing an awesome customer experience.
  • Proactively leverage AI tools to innovate and optimize fraud prevention processes and problem-solving in a dynamic environment.
  • Partner with fraud investigation teams, policy makers, product managers, and data scientists to deliver insights and analysis that inform critical decisions and help us reach our goals.
  • Effectively design, document, and communicate complex analyses, data flows, and business processes
  • Build metrics and dashboards to effectively measure the impact of fraudulent activity and the policies designed to mitigate them
  • Advocate for the curation, standardization, and centralization of fraud-related datasets that form the foundation for all Intuit-wide fraud analysis
  • Be the subject matter expert across the organization for your fraud and risk domain
  • Use SQL, Python, Tableau, Databricks and spreadsheets to quickly analyze, manipulate and visualize datasets to guide fraud and risk policy discussions
  • Teach best practices and mentor analysts within the organization


Qualifications
  • Strong business acumen and exceptional analytical ability with 5+ years of relevant experience.
  • Experience in Fraud Prevention or Risk preferred.
  • Advanced SQL and coding skills to perform data, profiling, segmentation and aggregation.
  • Experience with statistical analysis in support of justifying policy recommendations is preferred
  • Significant experience with relational databases (Hive) preferred.
  • Significant experience with data analytics and visualization tools (Excel, GSheets, Python, Tableau, etc).
  • Outstanding communication skills with the ability to deftly negotiate, prioritize across technical and non-technical teams, influence decision makers and build consensus with teams.
  • Detail-oriented with a high degree of accountability, organization and empathy.
  • Experience working with Key Performance Indicator metrics such as fraud prevention, chargeback, precision, recall, and customer insult rates (preferred).
  • Team player: Effectively drive decisions and delivery across organizational boundaries through collaboration and effective relationships
  • Bachelor's Degree in Quantitative Field or commensurate experience. Master's degree preferred.


Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Oakland $123,500 - $167,500

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

SEARCH INTUIT JOBS

READ CAREERS BLOG

At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Intuit Inc

More Finance & Insurance Jobs

Find similar Fraud & Risk Analyst, Customer Trust & Safety jobs:

NationwideOakland, CA