Citigroup, Inc

Fraud Ops Group Manager (Controls), SVP

Citigroup, Inc • $119K — $179K *
O Fallon, MO 63366In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in a related role
  • Senior to advanced level experience in a similar position
  • Robust understanding of the industry
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

Responsibilities

  • Manage multiple teams or a functional area within the fraud loss portfolio
  • Contribute to the development of fraud management policies and strategies
  • Ensure analysts manage fraud losses effectively and meet operational goals
  • Recommend and approve fraud decisions for corporate relationships
  • Identify resource needs to meet strategic objectives and assist in executing change initiatives
  • Develop and execute fraud detection strategies, including identifying process improvements
  • Evaluate team performance and make recommendations for personnel actions

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation, sick leave, and holidays
Full Job Description
The Fraud Ops Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:
  • Manage multiple teams or a functional area and a component of the fraud loss portfolio
  • Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
  • Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
  • Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
  • Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
  • Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
  • Develops the information infrastructure to support improvement strategies across all portfolios
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Ensure essential procedures are followed and contribute to defining standards
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 10+ years of experience in a related role
  • Senior to advanced level experience in a similar position
  • Robust understanding of the industry
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

Education:

  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


Controls:
  • Assess risk in processes we own and execute
  • Execute process control automation roadmap
  • Process SMEs partner with Control SMEs to represent process in ensuring control design is sound
  • Primary engagement with Reg Exec Team and Compliance partners
  • Residual Risk Reduction planning & execution


Issue Management:
  • Design CAPs / milestones in partnership with Issue Managers
  • Execute CAPs
  • Prepare documentation (system and procedure ownership)
  • SME in RFIs and IA / CIA meetings during credible challenge and issue validation


Audit/Exam:
  • Fraud Operations SME
  • Provide deliverables - system and procedure access and ownership
  • Prep docs for meetings and walk throughs with internal and external partners/examiners
  • Lead walk throughs
  • Critical review of samples provided in audits / exams to identify opportunities / prep responses
  • Provide RFI response


Job Family Group:
Operations - Services

Job Family:
Fraud Operations

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$119,680.00 - $179,520.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 18, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

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We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

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At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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