Hard Rock

Fraud Manager

Hard Rock$95K — $115K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 3 years in fraud management, ideally in iGaming or online payments.
  • Proven leadership or management experience.
  • Strong communication and interpersonal skills.
  • Analytical skills to interpret complex data.
  • Proficiency with fraud detection tools and software.
  • Detail-oriented with strong problem-solving abilities.
  • Knowledge of regulatory compliance standards.

Responsibilities

  • Manage daily activities of the fraud team and provide guidance.
  • Assist in training team members to enhance their skills.
  • Develop and implement fraud prevention strategies and policies.
  • Monitor transaction data for suspicious activities.
  • Conduct investigations into fraud cases and act accordingly.
  • Collaborate with teams including customer service and IT for fraud prevention.
  • Prepare detailed reports on fraud incidents and prevention effectiveness.

Benefits

  • Competitive pay and benefits package.
  • Start-up culture supported by a secure global brand.
  • Potential for hybrid scheduling.
Full Job Description
Whats the position?

We are seeking a highly skilled and experienced Fraud Manager to join our team. The ideal candidate will be responsible for developing and implementing strategies to detect, prevent, and mitigate fraudulent activities within our iGaming platform. This role requires a deep understanding of fraud detection technologies, risk management, and regulatory compliance. This role will report in to the Director of Fraud, and oversee the daily operations of the fraud team.

Key Responsibilities:
  • Manage the day-to-day activities of the fraud team, providing guidance and support.
  • Assist in the training and development of fraud team members to enhance their skills and knowledge.
  • Develop and implement comprehensive fraud prevention strategies and policies.
  • Monitor and analyze transaction data to identify suspicious activities and patterns.
  • Conduct thorough investigations into potential fraud cases and take appropriate action.
  • Collaborate with cross-functional teams, including customer service, compliance, and IT, to ensure a holistic approach to fraud prevention.
  • Prepare detailed reports on fraud incidents, trends, and effectiveness of prevention measures.


What are we looking for?

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

Qualifications:
  • Minimum of 3 years experience in fraud management, preferably within the iGaming or online payments industry.
  • Proven management or team leadership experience.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills with the ability to interpret complex data sets.
  • Proficiency in using fraud detection tools and software.
  • Detail-oriented with strong problem-solving abilities,
  • Knowledge of relevant regulatory requirements and compliance standards.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Experience with machine learning and AI-based fraud detection solutions a plus.
  • Familiarity with SQL and data analytics tools.
  • The ability to adapt to changing priorities and to thrive in a face-paced work environment.


Whats in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:
  • Competitive pay and benefits
  • Start-up culture backed by a secure, global brand
  • Potential Hybrid Scheduling

About Hard Rock

Hard Rock is a chain of theme restaurants founded in 1971 by Isaac Tigrett and Peter Morton in London. In 1979, the cafe began covering its walls with rock and roll memorabilia, a tradition which expanded to others in the chain. In 2007, Hard Rock Cafe International (USA), Inc. was sold to the Seminole Tribe of Florida and was headquartered in Orlando, Florida until April 2018 when the corporate offices were relocated to Davie, Florida. As of July 2018, Hard Rock International has venues in 74 countries, including 185 cafes, 25 hotels, and 12 casinos.
Learn more about Hard Rock
Size
23,000 employees
Industry
Founded
1971

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