The Fraud Manager oversees the bank's fraud risk management program across all products, delivery channels, and customer segments. This pivotal role drives proactive prevention, manages complex investigations, and ensures strict regulatory compliance for a publicly traded financial institution.
Key Responsibilities- Designs enterprise-wide fraud strategies to monitor channels, identify trends, and refine detection systems.
- Configures detection rules to maximize accuracy and counters emerging cyber-fraud and account takeover threats.
- Leads internal and external fraud investigations, collects evidence, and manages loss mitigation efforts.
- Manages regulatory exams, ensures strict policy adherence, and maintains compliance with SOX, FFIEC, and BSA/AML.
- Delivers board-level metrics, updates fraud policies, and recommends enhanced enterprise risk controls.
- Partners with teams on risk assessments for new products, fintech integrations, and staff fraud training
Education and Experience
- College degree preferred.
- 5-7+ years of fraud, risk management, or financial crime experience within a bank or credit union.
- Strong knowledge of fraud schemes impacting community banks (check fraud, ACH/wire fraud, account takeover, loan fraud, elder fraud, etc.).
- Experience with fraud-monitoring systems.
- Familiarity with FFIEC guidance and fraud-related banking regulations.
- Excellent analytical, investigative, and communication skills.
- Excellent interpersonal skills: including use of professional and clear verbal communication and writing skills.
Physical Requirements & Working Conditions
- Ability to travel to branches, off-site training, and/or meetings required
- Lobby/professional office environment with moderate sound.
