Section 1: Position Summary

As a key member of the Ascensus Risk Management team, the Fraud Investigator will provide meaningful contributions to the detection and prevention of fraud and financial crime. This includes identifying and analyzing fraudulent activity, acting as subject matter expert of industry trends and ensuring the internal control environment is effectively designed and operating to mitigate fraud risk.

Section 2: Job Functions, Essential Duties and Responsibilities

• Identify and analyze new and emerging patterns of fraud and work with internal and external stakeholders to implement new controls.
• Assess fraud prevention and detection controls, processes and technology and define and create long term strategies to ensure adequate solutions are in place to mitigate fraud loss without negative impact to the customer experience.
• Interface with internal technology team and third-party service provider to drive platform enhancements including enhancements to advanced analytics and machine learning capabilities.
• Build and sustain relationships with subject matter experts in state, local, and federal law enforcement as well as partners.
• Using automated platform and various reporting mechanisms, monitor accounts and transactions for fraudulent activity through anomalies in behavior and pattern recognition.

• Work with cross-functional teams across Ascensus for collaboration on fraud risks and investigations and communicate findings with internal and external stakeholders.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Assist with other tasks and projects as assigned

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Minimum of 3 years financial service experience
• Prior experience in a fraud and/or financial crime investigation preferred including in law enforcement, banking or financial services
• Proven ability to resolve issues in a timely manner and/or create and implement long-term solutions to complex issues.
• Demonstrated ability to communicate effectively across all levels of the organization as well as externally with partners and law enforcement

• Ability to multi-task and respond to unplanned issues while adhering to aggressive deadlines for multiple initiatives
• Exceptional oral, written, and presentation skills with a demonstrated ability to communicate effectively across all functional areas and various levels of seniority
• Self-motivated, proactive, and energetic team player
• Proven ability to proactively identify areas for process improvement, and to turn recommendations into actions
• Strong analytical, problem solving, and organizational skills
• Detail-oriented, PC proficient, flexible, committed to quality

The national average salary range for this role $75-100k in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from [redacted].com or [redacted].com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.