Wells Fargo

Fraud & Claims Operations Manager

Wells Fargo • $85K — $110K *
Chandler, AZ 85225In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years of experience in Fraud Claim Investigations, Risk Management, or Compliance.
  • 2+ years of leadership experience in a relevant field.
  • Experience managing teams in a contact center environment.
  • Strong ability to build effective teams and mentor supervisors.
  • Proven experience in process improvement and analytical project management.
  • Strong oral and written communication skills at all management levels.
  • Knowledge of operations support such as scheduling and planning.

Responsibilities

  • Manage a team of supervisors and analysts in fraud and claims operations.
  • Identify and recommend process improvements for fraud and claims investigations.
  • Make decisions to resolve fraud and claims issues to meet business objectives.
  • Develop data reports on emerging fraud risks to enhance operational efficiency.
  • Collaborate with stakeholders to resolve escalated fraud and claims issues.
  • Interact with management to implement policies supporting business goals.
  • Allocate resources effectively for Fraud and Claims Operations.

Benefits

  • Hybrid work model: 3 days in office and 2 days remote.
  • Opportunity for talent development and mentoring.
  • Access to a broad network of professionals within Wells Fargo.
  • Engagement with external vendors and stakeholders for varied experiences.
Full Job Description

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. To Learn more about our career areas and lines of business at wellsfargojobs.com.


In this role, you will:

  • Manage and develop a team of supervisors, analysts, Assist Associates, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations

  • Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity for both frontline and Assist employees

  • Make decisions and resolve issues regarding fraud and claims to meet business objectives

  • Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service for frontline and Assist employees

  • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

  • Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals

  • Manage allocation of people and financial resources for Fraud and Claims Operations

  • Mentor and guide talent development of direct reports and assist in hiring talent


Required Qualifications:

  • 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 2+ years Leadership experience


Desired Qualifications:

  • 4+ years direct management experience

  • Contact center management experience

  • Prior experience managing supervisory staff

  • Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members

  • Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities

  • Experience working closely with other fraud managers and business partners

  • The ability to conceptualize, develop and implement process improvements

  • Excellent analytical and project management experience

  • Demonstrated strong oral and written communication skills

  • Ability to present complex material in a digestible, consumable manner to all levels of management

  • Ability to provide leadership to a virtual or remote team

  • Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Job Expectations:

  • Ability to travel up to 10% of the time

  • Hybrid role, 3 days in the office, 2 days remote

  • No visa sponsorships

Location:

Chandler, AZ

Posting End Date:

26 Jun 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Finance & Insurance
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ
WFC
* Ladders Estimates

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