Job Description

The Franchise Business Coach is responsible for coaching, supporting, and influencing franchisees of designated KFC restaurants within specified regions across Canada. This would include delivering operations and brand objectives, key performance indicators (KPIs) and plans designed to achieve the company's growth, revenue and profit targets while building franchise operating capability. The role is required to motivate, develop, and influence franchisees at all levels to reach company and individual goals and objectives.

Responsibilities

• Deliver national operations plan and budget designed to meet company's Annual Operating Plan targets
• Recommend sales and growth opportunities to elevate operating capability across the franchise system by aligning, influencing, and challenging franchisees to deliver the brand vision as one system
• Evaluate performance and drive action within the designated Franchisees/Licensees against multiple criteria, including but not limited to: Best on Block (BOB) Scorecards, Food Safety Compliance Checks (FSCC), Restaurants Operations Compliance Checks (ROCC) & escalation processes, as well as Franchise Growth Criteria and Brand Standards compliance as outlined in brand requirements
• Oversee implementation of corrective action plans ensuring all Franchisees, Licensees and Restaurants meet or exceed minimum brand expectations within span
• Own franchise relationships through high-level franchise management & strategic planning
• Lead the onboarding and growth for new Franchisees/Licensees within span
• Lead culture to fuel results as a leader that supports franchisees/licensees to build Above Restaurant Leadership capability at the organization level
• Partner with cross-functional teams to commercialize initiatives that will drive a better guest experience
• Lead periodic reviews with franchisees/licensee partners, documenting actions to drive accountability and progress while promoting a one system approach including sharing best practices
• Other duties as assigned

Qualifications

Preferred:

• Post-secondary degree with a major in business, marketing, or finance
• Post-graduate qualification (MBA)

Experience :

• Minimum 5-7 years' experience in senior Operations/Commercial positions, with accountability for sales, profit, and people management
• Strong verbal and written communication skills
• Ability to formulate and analyze to make decisions and influence operating agendas
• Excellent interpersonal, influencing and communication skills with the ability to inspire all levels of franchise operations
• Ability to navigate and resolve conflicts effectively
• Outstanding coaching and mentoring skills with solid follow-up
• Strong ability to delegate, lead, and influence action through others
• Sound management-level planning, directing, leading, and coaching skills
• High work ethic and independence with ability to work individually while travelling
• Willingness to work in alignment with QSR trading patterns which will include some evening and weekend work

We'd prefer this role to have...

• Prior experience within Quick Service/ Food Retail and/or multi-outlet industries
• Bilingual proficiency in English and French (Canadian)

Note: remuneration, benefits, and other perks may vary by role, employment status, eligibility, and other relevant factors.

Additional Information

This posting is for an existing vacancy.

We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.

The expected hiring range for this role is $85,000 to $114,000 CAD, inclusive of base salary. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.

KFC Canada uses artificial intelligence (AI)-enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers.