Role SummaryYou will lead product direction and day-to-day execution across Harmony's customer experience, core workflows, and web presence. This is a hands-on role for someone who can do discovery, define strategy, drive prioritization, write crisp requirements, and ship with engineering while maintaining a strong design bar.
You will be expected to find and validate latent needs, translate market signals into a clear roadmap, and ensure that what we ship is cohesive, usable, and consistent across channels.
TasksWhat You Will OwnStrategy and prioritization- Define and continuously refine the product strategy in partnership with the CEO and leadership team.
- Build a roadmap grounded in customer value, market pull, and measurable outcomes.
- Drive prioritization using clear frameworks (impact, risk, effort, urgency), and make tradeoffs explicit.
- Identify latent needs through patterns in customer conversations, usage, and operational pain.
Customer engagement and discovery- Lead customer discovery across pilots and production deployments, including stakeholder interviews and workflow mapping.
- Turn qualitative input into sharp product hypotheses, experiments, and validated requirements.
- Partner with sales and customer success to shape messaging, packaging, and the land-and-expand journey.
Execution with engineering- Translate strategy into executable epics, user stories, acceptance criteria, and release plans.
- Run product rituals that keep delivery focused (planning, grooming, sprint reviews, retros, launch readiness).
- Align engineering work to customer outcomes while protecting quality, reliability, and security expectations.
- Drive tight feedback loops post-launch: instrumentation, learning, iteration.
UX cohesion across product and web presence- Maintain a consistent UX narrative and interaction quality from product experiences to onboarding content to the website.
- Ensure product language, workflows, and visuals feel like a capable coworker, not a tool.
- Collaborate with designers and marketing to keep positioning and UX aligned.
What Success Looks Like (first 60 days)- A clear product strategy and prioritized roadmap that engineering and leadership can execute against.
- A repeatable discovery loop with customers that consistently surfaces and validates latent needs.
- Improved shipping cadence with clearer requirements, better cross-functional alignment, and fewer surprises.A tightened UX system across product touchpoints and the web presence.
RequirementsRequired Qualifications- 5+ years in product management or product leadership roles, with meaningful ownership of strategy and delivery.
- Proven experience shipping products with engineering teams, ideally in B2B SaaS and enterprise environments.
- Strong discovery skills: interviews, workflow analysis, hypothesis testing, and translating insight into product decisions.
- Demonstrated ability to drive prioritization and make hard tradeoffs with incomplete information.
- Degree in Design (UX, Interaction, Product, or related) or equivalent practical design training with a strong portfolio of product work.
- High design judgment: usability, clarity, consistency, and quality bar for end-to-end experiences.
- Excellent written and verbal communication, especially in ambiguous, fast-moving environments.
Preferred Qualifications- Experience building AI-powered or agentic workflows, especially across email, chat, and enterprise tools.
- Familiarity with enterprise procurement, security constraints, and stakeholder complexity.
- Experience with onboarding, activation loops, and land-and-expand motions.Comfort defining lightweight UX standards or design systems in a startup environment.
BenefitsBenefits and compensation- Competitive salary and equity, calibrated to experience and location.
- Flexible PTO, and the gear you need.
- Travel for customer onsite work, typically 20 to 50 percent.
Traits We Value- Ambitious, high ownership, and allergic to hand-waving.
- Customer-obsessed, but not customer-led in a way that turns into a feature factory.
- Systems thinker who can connect product, UX, GTM, and operations into one coherent plan.
- Calm under pressure, direct communicator, strong instincts with data and narrative.
Location and Work Style- Startup pace, high collaboration, high accountability.
- Boston; however, will consider Remote for the right candidate.
